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10 Yr old design missing

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Old June 5th, 2014, 04:40 PM   #1 (permalink)
Robert Young Robert Young is offline
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Default 10 Yr old design missing

Client upset because our website does not have a design from 2004 on it. Now this customer has not used our services in 2 years.. so middle of 2012 was their last order.

2004 is when we started our website, back then very few digitizers even had a web presence. That was our transition year. Before then everything was email driven and our storage was ZIP drives... lol .. well try to access a ZIP drive today!! If you don't even know what a ZIP drive is , then point has been made!

So why upset though? You haven't used us in over 2 years yet you think we should have kept a 10 year old design for you "just in case"?? now after 2004 the designs are on the website so those are saved unless a client has not used us in 36 months then we delete the account.

what is your policy? realizing that most have not been around as long as we have.
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Old June 5th, 2014, 11:16 PM   #2 (permalink)
StephenAInstaller StephenAInstaller is offline
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Default Re: 10 Yr old design missing

I lettered a truck in 1998 and the guy wanted me to redo the cut vinyl on his 86 work truck again. (funny part is it was on a zip drive to) but it was easy because it was on an old hard drive in my desk. But I put up a sign in the shop that says "We only keep the last 2 years of art work, before we have to charge an art fee" I know digitized art is a pain to keep up with (especially if you are not diligent about customer folder and back ups) but that is why the customer keeps coming back.
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Old June 5th, 2014, 11:35 PM   #3 (permalink)
MMMEMB MMMEMB is offline
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Smile Re: 10 Yr old design missing

don't make customer unhappy, I will digitize logo for $45.00 up to 5" unlimited stiches. make customer happy



UOTE=Robert Young;152339]Client upset because our website does not have a design from 2004 on it. Now this customer has not used our services in 2 years.. so middle of 2012 was their last order.

2004 is when we started our website, back then very few digitizers even had a web presence. That was our transition year. Before then everything was email driven and our storage was ZIP drives... lol .. well try to access a ZIP drive today!! If you don't even know what a ZIP drive is , then point has been made!

So why upset though? You haven't used us in over 2 years yet you think we should have kept a 10 year old design for you "just in case"?? now after 2004 the designs are on the website so those are saved unless a client has not used us in 36 months then we delete the account.

what is your policy? realizing that most have not been around as long as we have.[/QUOTE]
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Old June 10th, 2014, 07:05 PM   #4 (permalink)
minimalist minimalist is offline
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Default Re: 10 Yr old design missing

Quote:
Originally Posted by MMMEMB View Post
don't make customer unhappy, I will digitize logo for $45.00 up to 5" unlimited stiches. make customer happy



UOTE=Robert Young;152339]Client upset because our website does not have a design from 2004 on it. Now this customer has not used our services in 2 years.. so middle of 2012 was their last order.

2004 is when we started our website, back then very few digitizers even had a web presence. That was our transition year. Before then everything was email driven and our storage was ZIP drives... lol .. well try to access a ZIP drive today!! If you don't even know what a ZIP drive is , then point has been made!

So why upset though? You haven't used us in over 2 years yet you think we should have kept a 10 year old design for you "just in case"?? now after 2004 the designs are on the website so those are saved unless a client has not used us in 36 months then we delete the account.

what is your policy? realizing that most have not been around as long as we have.
[/QUOTE]


Smart. Tell a digitizer that you'll digitize the design he digitized for his customer 10 years ago. How about I sell you 5" unlimited stitch for $25.00 that I can get done for $10 and you can resell it for $45.00?
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Old June 11th, 2014, 03:57 PM   #5 (permalink)
digidana digidana is offline
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Default Re: 10 Yr old design missing

I've been digitizing since 1996 and I have every design that I've ever done. Almost 16,000 of them not including stock designs. I hang onto them for exactly that reason. There have been several times throughout the years where customers have lost everything. Usually through a computer crash, but once because of a flood, and once because of a tornado believe it or not.

I don't think its realistic to ask a digitizer to hang onto files forever, but I do anyway...
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Old June 12th, 2014, 03:23 PM   #6 (permalink)
Robert Young Robert Young is offline
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Default Re: 10 Yr old design missing

16k is different than the over 300k we have.. 213k just in our site since 2004, but the rest is from before the site, like the one in question on this thread.. it just was not as easy to store files back then. we tried, but each medium changed! like the ZIP files we did, pretty worthless now.
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Old June 12th, 2014, 03:26 PM   #7 (permalink)
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Default Re: 10 Yr old design missing

before that we had: Bernoulli!! yikes! lol
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Old June 12th, 2014, 03:29 PM   #8 (permalink)
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Default Re: 10 Yr old design missing

and before that was paper tape! try finding a facit tape machine today.
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Old June 13th, 2014, 06:21 AM   #9 (permalink)
digidana digidana is offline
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Default Re: 10 Yr old design missing

i'm one person, not a team.

yeah, kind of unrealistic to hang onto paper tape! but embroidery files don't take up that much space. all my files only take up about 5gb, and that's with a back-up copy of most so i don't mind hanging onto them, especially now that lots of computers come with 1 tb of storage.

i had a zip drive but never liked it. i had an external hard drive that moved a little faster.
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