February 22nd, 2010, 10:42 AM
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#4 (permalink)
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Senior Member
- Join Date:
- Oct 2009
- Posts:
- 152
- Liked:
- 11 times
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Re: beyond belief customer support
In some respects I do agree with you but have to look more at the larger picture. I did omit that they were the importer but I also have no proof that the cutter was "Made for Them". I'm sure that this cutter is sold elsewhere under another name.
If, it were manufactured for them then they would most likely designed the item, in that case then I can see them having a larger parts inventory. As an importer then they will be limited to the parts that they themselves can get from the manufacturer both specific and common use. After a product has been discontinued (especially one made overseas for a low and limited client base) parts become more limited very quickly and I am very sure being made in China the manufacturer didn't really care to have many spare parts to begin with, they would rather sell another cutter (Just like Epson, Lexmark, Cannon and other inkjet printer manufacturers do with promo printers that are cheaper packaged than replacement ink cartridges). THIS IS A PERFECT EXAMPLE OF WHY SOMEONE NEEDS TO BUY A QUALITY ITEM NOT A CHEAP SUBSTITUTE.
BTW most Epson parts are also multi use in many machines or machine classes. Plus they are a QUALITY Company and Product. Lets compare apples to apples. Also you are considering a used item, I don't know of anyone who would buy a used item that was discontinued unless they were looking for spare parts for something they already had and the parts were not available.
Makes no sense to me, but do what you feel comfortable with. Just remember "Caveat Emptor" - "LET THE BUYER BEWARE!
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