Caught Misspelling... Client Upset

Robert Young · August 27th, 2014, 03:35 PM

In my experience clients are usually happy if we clarify a misspelling in the art they submit. But today a client is upset saying that we should have just corrected it and not question them about it (which we do to make sure.. you never know if someone is being "cute") Now they have to go back to their client to make sure and they are afraid it will embarrass them or make them look stupid.

Uh, OK.... so maybe we should have just digitized it as submitted and let you ruin whatever number of product you have on hand.... who will feel "stupid" then? Sharing the stupid is what you want?

Scratching head. lol

Robert Young · August 27th, 2014, 03:40 PM

It is a medical term... I had never heard of it before so I "googled" it... Google corrected the spelling... I could not find anything under the spelling on the art. So I asked.. who knows maybe the Doctors have a different spin or something.. Just did not feel comfortable taking the chance thinking what is the harm in asking? Upsetting a client I guess.

Danged if you do, Danged if you don't!

AlisonB · August 28th, 2014, 12:45 AM

I think your client (the middleman) is an idiot. He should be thanking you. As it was obviously an unusual/obscure word that you took the time to look up, it should not be an issue to him to refer your query back to the original client. I know there can be differences between "British" English and "American" English, such as colour versus color, and programme and program (and I would use the former in each case

), but then it is the original client's choice - and he should appreciate that. Ah well, it takes all sorts!

aardvark7 · August 28th, 2014, 05:25 AM

Robert, I would stick to your original way of doing things. Confirming every detail is a must and one idiot client should not put you off being as conscientious as you are.

Top marks to you!

PrinterBill · September 3rd, 2014, 08:25 AM

Robert, I get this all the time with folks wanting t shirts screen printed. You can't tell for sure if the spelling is correct or not, so I always double check before I burn screens and print, once the screens are prepared, it's a done deal for me. I learned the hard way years ago about printing what "I" thought they wanted, I get a hand written work order now.