Client cancels order when already complete

Robert Young · May 24th, 2012, 05:49 PM

screenprintguy.. I believe gnizitigid is an online digitizing house... same as we are.. so the 50% probably does not apply.. we dont expect clients to prepay..as most we have asked would not... they pay when the file is sent to them usually. So if a client enters their own order into the digitizing site... then a few hours later calls to cancel there is a chance the design is either being worked on or actually finished.

But I agree if the file has Not been started yet, then no harm, just delete the order.

screenprintguy · May 24th, 2012, 06:33 PM

sorry Robert, I must have misunderstood the whole thread. I do now understand what you mean, I thought the original topic was based on a customer ordering decorated apparel, the shop got the digitizing started the order, and then it was canceled. That's why I stated what I stated. I know we would never expect our digitizer to be left holding the bag because, our, customer canceled on us. Confusion, either way, I think the topic has turned into a great informational pass. Shops like us need our digitizer, so we need them to know that no matter what they are paid. If we made a mistake and didn't cover our side of things with the end customer, we make sure the digitizer is paid before we even get the file and keep rockin! You digitizers are a blessing to decorators like us! We have a couple of us in the shop that know how to digitize, but, it's way more efficient to keep our digitizer busy so that we can focus on customer service, creativity, and production. Have a great night all!!

megrisoft · May 25th, 2012, 02:03 AM

Hi..
I think this thread is good, credit goes to Robert of starting debate on this Subject and have different meaning for

1. Online Digitizing companies like us
2. Embroidery Companies with inhouse digitizing

For print shop as well as embroidery companies, 50% is great in advance and thats correct

But at same time for Digitizing companies 50% in advance does not apply as client pays when the file is delivered.

nametags · May 25th, 2012, 08:21 AM

Usually, I know the client, and it's not a problem. But, it's happened, but not with that many. Luckily, they were local, and I knew them, and talked to them quite sternly, and they paid me. They were in business too, which I did business with them, and they understood, but didn't agree, but they paid me.

For me, as an embroiderer, I will pay my digitizer no matter what, it isn't their fault.

I've been lucky in this respect.

screenprintguy · May 25th, 2012, 08:40 AM

Just to clarrify, my statement on 50% down, applies to the decoration shop's order with their customer, not the Digitizer. Example, Joe's Pluming comes in, order 100 hats, 100 polos, all embroidered. We would collect 50% deposit from Joe, in that 50%, we make sure we calculate the full cost of the digitization, to make sure it's already paid for. When Joe places his deposit, he signs that the digitization fee, included in the 50% deposit he puts down, is non refundable. Shops should always, always, always, pay their digitizer and not expect then to wait for the shop's customer to pay. The digitizer did his/her job, the need to be paid. Happy Friday, all, have a safe and blessed Memorial day weekend!!

Robert Young · May 25th, 2012, 08:43 AM

screenprintguy,

You do bring up excellent points in your posts for any embroidery shop.. especially those new to the industry that may not have thought these processes out.. I hope they take your advice BEFORE they have an issue.. sure will save them some headaches... as well as free them up to sell more and service the clients they currently have!

screenprintguy · May 25th, 2012, 09:59 AM

Have a great weekend Robert!! It took us a couple years to realize these practices are used by others for a reason. I would say we lost over $15,000.00 due to the "trust factor". Even with family and friends, business is business. If they love and respect you, especial the special care they will get from you, they should be willing to pay ya =)