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Are Clients really this smart??

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Old August 27th, 2012, 07:16 PM   #11 (permalink)
Gilligan Gilligan is offline
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Default Re: Are Clients really this smart??

Unfortunately.

We are deeply entrenched in "standard"... but only one way to change that.
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Old November 27th, 2012, 02:59 PM   #12 (permalink)
Robert Young Robert Young is offline
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Default Re: Are Clients really this smart??

today a client sends an order in for an edit...: "could you please make all the satin borders a bit thinner to lower the stitchcount for us?"

These are just regular satin borders, no underlay... making them thinner does not decrease the number of stitches, just the WIDTH of each stitch... it took a while for them to grasp this concept.

I think they thought less coverage of the fabric always equated to less stitches being used. but still.
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Old November 27th, 2012, 04:34 PM   #13 (permalink)
inkman996 inkman996 is offline
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today we digitized a 2500 stitch design for a client... she calls wanting us to increase the stitchcount to 6000. NOT increase the size, just the stitchcount. She is not sewing this in puff. We advise that this design really only needs 2500.

She insists that since her embroiderer is charging her for their minimum which apparently is 6000 stitches, then she WANTS her designs to be 6000 stitches.

UH?? so much for quality.. lets see how you like the image being cut out of the machine by the needles? or how the embroidery will pucker after a wash... but hey... she got her moneys worth out of her embroiderer I guess.

Of course we advised her the issues and asked her to listen... no doing.

Advise her to find a new embroider, 6,000 stitch minimum ridiculous.
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Old November 27th, 2012, 04:35 PM   #14 (permalink)
inkman996 inkman996 is offline
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Default Re: Are Clients really this smart??

BTW metric rules, I worked strictly in metric both in pipefitting and cabinet making it is superior to imperial but for this country to change is an immense cost, I read some where once that the actual cost in total would be astronomical.
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Old November 27th, 2012, 05:38 PM   #15 (permalink)
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Default Re: Are Clients really this smart??

but even in English... today a client had these instructions for dimensions: "Please proceed based on 9.5073" x 4.8175" Thank you"

so we are taking embroidery to the 10,000ths of an inch????
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Old November 27th, 2012, 06:08 PM   #16 (permalink)
Gilligan Gilligan is offline
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Oh, I had one too!!

Your's about the 10k'ths of an inch made me think of it.

They come by a while back looking for a used computer as they are starting a new business. They see we do shirts and embroidery and get excited and so do I... I love new clients and these guys seem loyal as they are understanding the struggles of being a small business owner. I mention biz cards and he's like "oh man, that would be great... I've been fighting with ours in MS Paint.

I beg him to download Inkscape or at least Gimp to do it in.

Well, they finally get back to us a couple of months later and want to do these biz cards ($60/1000 plus art fees)... well they want to stay as close as possible to the $60... They show me the "art work" and it's TERRIBLE, It's an EXTREMELY basic cross with some text. So I'm like, look we can recreate that for you and we will only charge you $75 for everything... $15 bucks art charges. Trying to help them out.

Well, he starts telling me how he's measured everything on his screen with a ruler and it needs to be this, this and this.

I'm like, just send us what you have and we will take care of it.

So we lay theirs under it and draw it on top in Illustrator and send them the proof.

We get an email back on the weekend saying "I know it's the weekend but can you please call us at your earliest convenience... blah blha blah... we are not satisfied... blah blah blah... lengthy email"

My wife gets a copy of this email and is like "why did you let me read that?" She's ******. So we decided we needed to "fire" them.

I send them an friendly email bowing out and that we just don't think we are the right shop for them. Think about what kind of a pain in the *** that would be for embroidery and screen printing stuff later!! "it's crooked", it's got a little loop of thread here. HELL NO!

I gave him a few examples related to his field to show how nit picky he was being without being a douche.

Surprisingly he came in and shook my hand and thanked me for being honest and they understand that they didn't have the budget to get EXACTLY what they wanted at this time. Even brought back one of my Outdoor Cap catalogs I had given him, I told him he didn't need to do that.

Only bad thing is they wanted to work together in the future when they do. *face palm*

All and all, good results but holy crap that was insane. And they literally wanted EXACTLY like their publisher design (they upgraded). My wife had put a nice subtle drop shadow on the cross to give it a bit of depth and pop and they didn't want it.

I mean, it was probably one of the worse design jobs I had ever seen and they were amazed by my wife's work and the things that she had done to other people's "boring" but better than their business cards before. Yet they didn't trust her with a single element of the design.

OH, and when I told him he could go two sided for the same price... they got all excited then came back with a card that was the exact same on both sides... "ever seen that before?" I answered completely honestly... I said, "nope, I sure haven't."
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Old November 27th, 2012, 08:35 PM   #17 (permalink)
BJ24 BJ24 is offline
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Default Re: Are Clients really this smart??

Along that line, the people who nickel and dime you are the ones that will examine the embroidery with a magnifying glass and want to see it multiple different ways without wanting to pay anything for it. You were right to let them go because the time you would have spent would have far exceeded what you would have made on them or could have made with a different customer during that time.
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Old November 28th, 2012, 11:26 AM   #18 (permalink)
inkman996 inkman996 is offline
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Default Re: Are Clients really this smart??

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but even in English... today a client had these instructions for dimensions: "Please proceed based on 9.5073" x 4.8175" Thank you"

so we are taking embroidery to the 10,000ths of an inch????

Ha! let them know that .0001 is less than the thickness of thread.
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Old November 29th, 2012, 08:29 AM   #19 (permalink)
Robert Young Robert Young is offline
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Default Re: Are Clients really this smart??

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Oh, I had one too!!

We get an email back on the weekend saying "I know it's the weekend but can you please call us at your earliest convenience... blah blha blah... we are not satisfied... blah blah blah... lengthy email"

My wife gets a copy of this email and is like "why did you let me read that?" She's ******. So we decided we needed to "fire" them.
Ha, this story is repeated over and over! Which is why I am surprised you say you love dealing with clients new to promotional products... we had another thread earlier this year where the digitizers spoke about new clients, vs mom and pops that were seasoned , vs large houses. your comments reminded me of that thread.
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Old November 29th, 2012, 12:09 PM   #20 (permalink)
Gilligan Gilligan is offline
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Default Re: Are Clients really this smart??

Maybe I mis-stated that... I love new clients because we are still up and coming. LOL
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