Are Clients really this smart??

Robert Young · January 28th, 2013, 06:35 PM

New year and they are out in force people!!!!!

Last week a clients sends an edit request in because she cannot PRINT the runsheet... what did WE do to her design as she has been able to print the others. Well maam... we have a new techno button in digitizing that DESTROYS printers.. so sorry. we must have accidentally hit it.

She comes back two days later... "so sorry, my husband unplugged the printer from my computer so he could print from his, lol " UH... didnt have the heart to advise of wireless.

So glad that she instantly just assumed WE did something wrong.

Robert Young · January 28th, 2013, 06:39 PM

Client calls Friday to ask why her design has NO trims in it... we look at it and see that after the initial digitizing where she wanted a trim between each and every letter she sent in an edit request to remove the trims between individual letters but keep them between words.. closest point of course. which we did, enlarging each letter individually to compensate (not part of the original instructions but we did for free)

but the revised file still had trims between elements and words, so not sure why she saw NO trims at all... after a bit of back and forth she discovers that "someone" had turned OFF the trims on her machine!

Yep.. again, thanks for assuming your digitizer did something to mess with you.

Robert Young · January 28th, 2013, 06:46 PM

Sunday a client sends an order in from 2010 saying that she just messed up 2 jackets due to our design looping on top of the embroidery in the filled areas and what were we going to do about it.

over 2 years later? OK, so I googled "thread looping on top" and got 5 really amazing explanations concerning the subject.... I forwarded each of them to her. then I searched on this forum for thread looping and found a nice thread, which I also advised her on.

NOT ONE had any mention of digitizing as the issue for thread looping in a fill on top of the fabric... or birdsnests, or bobbin showing on the top side, etc. All concerned the thread tensions, bobbin tension, cleanliness of the bobbin case, thread being threaded through the machine correctly, etc.

SO I am to pay for two of your jackets that recently were messed up for a design you have had since 2010 over thread looping?

Of course I never admitted yet again about the secret THREAD LOOPING button that all us digitizers have access to... and that take over 2 years to activate! evil I know! sorry.

Robert Young · January 30th, 2013, 03:39 PM

todays amazing thought provoking request: "Please quote this for a left chest. You can leave the lettering off of the letters to try and keep the stich count down a little bit"

BJ24 · February 2nd, 2013, 05:17 AM

Ok, now that is funny...

BJ24 · February 2nd, 2013, 05:20 AM

Quote:

Originally Posted by Robert Young

Sunday a client sends an order in from 2010 saying that she just messed up 2 jackets due to our design looping on top of the embroidery in the filled areas and what were we going to do about it.

over 2 years later? OK, so I googled "thread looping on top" and got 5 really amazing explanations concerning the subject.... I forwarded each of them to her. then I searched on this forum for thread looping and found a nice thread, which I also advised her on.

NOT ONE had any mention of digitizing as the issue for thread looping in a fill on top of the fabric... or birdsnests, or bobbin showing on the top side, etc. All concerned the thread tensions, bobbin tension, cleanliness of the bobbin case, thread being threaded through the machine correctly, etc.

SO I am to pay for two of your jackets that recently were messed up for a design you have had since 2010 over thread looping?

Of course I never admitted yet again about the secret THREAD LOOPING button that all us digitizers have access to... and that take over 2 years to activate! evil I know! sorry.

Was she the one running the jackets??

Robert Young · February 3rd, 2013, 02:12 PM

Quote:

Originally Posted by BJ24

Was she the one running the jackets??

yes she was.

Robert Young · February 15th, 2013, 04:18 PM

Today a client has a design that is 1.5 inches wide... her edit requests asks us to make the file wider.... needs to be 1 1/5 inches wide.

ok, file is already 1.5 and you want it wider to ... 1.2 inches? Even if she meant 1.5.. that would not be wider as the file is already 1.5..

apparently she was measuring off the image on her monitor.

repogolfer · February 15th, 2013, 08:28 PM

Robert,

One of these days I'm going to make your list of stupid requests...I know I will since either you or someone who works for you is often a smart ASE in their responses back.

I'll be famous some day as well.

Jon

Robert Young · February 16th, 2013, 09:01 AM

Quote:

Originally Posted by repogolfer

Robert,

One of these days I'm going to make your list of stupid requests...I know I will since either you or someone who works for you is often a smart ASE in their responses back.

I'll be famous some day as well.

Jon

well if you do I would not know it was you...(as I dont know who you are or what company you represent) I never give company names nor do I even know the names of the people who are requesting these items... don't know if it is an owner, a spouse, an employee or the actual customer. What I do know is that they are real requests and they baffle me.

But I have found this forum a more acceptable way to vent and share and based on the responses from other digitizers they seem to go through many of the similar scenarios.

I think most of my posts (or at least I hope) are helpful and are worth reading, but I do have a couple of threads that are just like this one or about those that don't pay, etc. But all are honest.