January 29th, 2014, 02:09 PM
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#11 (permalink)
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Re: Digitizers as Storage?
My last reply by mistake!
I never store files of clients, as soon design delivered, i delete those mostly
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Steve
Embroidery Digitizier and Color Separation
20 Years Experience
(Price : 10 USD Flat OR 1.5 USD/1000 Stitches)
First Two designs Free to Try
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January 29th, 2014, 03:54 PM
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#12 (permalink)
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Re: Digitizers as Storage?
Wow, how often does a client ask for their design later then? Anyone demand you owe them that and you have to repunch for them?
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January 30th, 2014, 12:15 PM
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#13 (permalink)
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Re: Digitizers as Storage?
In actual i never faced such problems, only once one client came asking to send him all the designs done in previous year because he got his PC crashed
__________________
Steve
Embroidery Digitizier and Color Separation
20 Years Experience
(Price : 10 USD Flat OR 1.5 USD/1000 Stitches)
First Two designs Free to Try
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January 30th, 2014, 12:24 PM
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#14 (permalink)
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Re: Digitizers as Storage?
this morning a client that has not ordered from us in 23 months sent in a request for the master outline file for a design done in 2007. I advised that would run a $25 fee, they responded that they would never use us again!.
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February 1st, 2014, 06:24 AM
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#15 (permalink)
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Re: Digitizers as Storage?
If you have a client coming to you asking for a design the chances are he is going to have his work done by another company anyhow. I wouldn't worry too much about him using you again, especially if he is squawking about $25.
- I don't know if this is legally accurate but I was told that if you charge your client a DIGITIZING FEE, the client owns the design. If you charge your client a SETUP FEE, you own the design. Legal verbiage for the same work???
- Are you legally required to store a clients design?
- If so, for how long?
- Transfer fee?
All of this sounds like fine fodder for that stuff they put in small print at the end of a contract.
Post the policy on your website and set your own rules.
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AJ’s Stitchin’ Time
Dennis Wilson
Embroidery Machine Technician
www.ajstitch.com
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May 5th, 2017, 10:45 AM
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#16 (permalink)
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Re: Digitizers as Storage?
zombie thread!
but I thought I would revive it as the questions and issues still apply today.
Client recently sold their business... new owner apparently thought we were their storage for all the digitized files. Problem is the old client's account was locked for non payment... 3 invoices from 2016 were never paid so we shut them down. I told the new owner that if they paid the $275.00 owed then the account would be reopened. Without that payment we will not allow access to the previous client's library of over 600 designs.
Sorry. Did previous client not store them? Guess they were going through some financial issues hence the sale to another... but what are your thoughts? Account locked for non payment.
Or should only the designs that were not paid for be off limits? (I don't think this is OK)
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May 5th, 2017, 07:10 PM
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#17 (permalink)
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Re: Digitizers as Storage?
the way i think about this: if the design has been paid for, then it belongs to the person who paid for it. whether its the embroiderer, or their customer. so....if the previous owner of the business paid for the designs, and you've been authorized by them to turn them over to the new owner, i would. on the designs that have not been paid for...they belong to you. not the previous owner. so if the new owner wanted any of those files, i would require payment for those particular designs. i had the exact same issue back in 1998 (i think), and that's what i did. worked out.
i can understand you wanting to be paid...but its not the new owner's fault that the previous stiffed you. it does seem like they should have stored the files that they had done and transferred them with the business.
personally, i still have on file, every design i've ever done. all 24,753 of them. they're only taking up 12.8G on my hard drive. i do NOT save the artwork tho, and i remove the artwork from the file when i save it. this helps a lot with the file size and space. it has come in handy many times. i had one customer (actually the same one that bought the business in 1998!), go through a flood and lost everything. there have been several computer crashes where files were lost, etc. often times, i'll have a customer that needs changes to designs that i did a year or more ago. sometimes changing a date, updating a tagline, etc. i'd much rather make the changes in my native format than their dst
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May 9th, 2017, 12:03 PM
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#18 (permalink)
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Re: Digitizers as Storage?
This is more of a Terms & Conditions sort of thing.
If not written out its kind of up in the air. There are a lot of topics brought up, not only here but in the past.
1. Saveing/hanging onto files.
As a Digitizer or embroiderer you save the original files. There is always a lot of work that goes into them and redoing work is never cost effective. Whether with a large external Drive or what have you large storage is cheap and native files are tiny. (plus I often go back and look at things and go "how did I do that last time" for more complex/creative artworks)
However saving artwork is an internal matter, I as both only guarantee/will remake a file for a client if they have purchased/used us within two years... if they haven't there is no guarantee (hard drive failures and software changes ect.) Even if you DO have it, You should charge a fee for them to get it back at that point.
2. Your current problem.
Ultimately you are pretty much in the right to ask for the remaining balance but if you want them as a client for the future you might want to work out a deal, option. As for what to do in the future...
Currently It depeneds what your terms and conditions are for the website/accounts and file storage. If you are not doing it as a paid subscription service than it is a courtesy in good faith to even have downloadable files, (I mean im sure monetarily it saves you tons of time and money emailing files back and forward so its more for your connivance than anyone elses but its still the specified t&c need to be clear for some of that.
So specifying that We do not guarantee the storage, or backing up of files or replacement in the event of "an act of God" in which the files are lost, beyond 1 month of payment, ect. It is the end user responsibility for their files.
Then Specifying in the terms and conditions that, Failure to pay on any invoice will revoke access to an account until payment is received is pretty standard but usually has to be specified before hand.
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May 9th, 2017, 02:27 PM
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#19 (permalink)
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Re: Digitizers as Storage?
[QUOTE=digidana;186508]the way i think about this: if the design has been paid for, then it belongs to the person who paid for it.
I agree, we digitized it they paid for it.. THEY SHOULD STORE IT... it is theirs! Why are we considered the storage unit? Especially for not paid items?
Also How do I KNOW that the business was sold? might just be them trying to access the designs? might be a disgruntled employee that has moved to another company and is trying to make themselves look good by bringing 600 designs that are local?
Hey have had it happen.
My point is YOU PAY for a design IT IS YOURS... then store the friggin thing! You don't go buy shirts at a store and use them as a closet do you? What happens when a digitizer shuts down? dies? goes to another industry?
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May 9th, 2017, 05:56 PM
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#20 (permalink)
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Re: Digitizers as Storage?
Quote:
Originally Posted by digidana
...and you've been authorized by them to turn them over to the new owner, i would.
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that's why i said the above. i have a new customer that bought an embroidery business from an old customer and i had them send me authorization that it was ok to share the files.
i'm not saying that you HAVE to store the files, i'm saying that, personally, i choose to. its not a big deal for me to do so and its appreciated by my customers.
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