Digitizing software change.

mark029 · December 8th, 2012, 01:58 PM

We're fixing to change software from EOS3 to somethig else. We're looking at Wilcom but wanted to get some advice from the pros here. We were looking at the Embroidery Studio level 1. What do you guys think?

Robert Young · December 9th, 2012, 11:13 AM

Go with your gut. I agree with the Wilcom choice. my 2 cents

mark029 · December 9th, 2012, 06:05 PM

I haven't been at this long enough to have a gut feeling. I just know EOS has got to go.

minimalist · December 9th, 2012, 07:58 PM

Quote:

Originally Posted by mark029

I haven't been at this long enough to have a gut feeling. I just know EOS has got to go.

What problem are you having with Compucon?

mark029 · December 9th, 2012, 09:51 PM

Lack of support. I don't think it will do some of the things the Embroidery Studio will. From what I understand Wilcom will sew most true type fonts. You can also convert vector artwork into digitized files with wilcom. I'm sure there is a limited amount I can do with the level 1 package. But most complex things we just send out anyway. But right now we send out everything except for names on shirts and things like that. And I'm still limited on the amount of fonts we have. Now, I may be totally wrong about it all but thats why I posted this.

BJ24 · December 10th, 2012, 06:05 PM

If you are looking to change Wilcom definitely is a great software. It is pretty user friendly if you have an art background. The other nice thing is so many people use it that if you have any questions a lot of us here and other boards can walk you through it. I am old school so I believe everything looks better if it is actually digitized including the text than just converting. That's just my opinion though.

minimalist · December 10th, 2012, 10:14 PM

Quote:

Originally Posted by mark029

Lack of support. I don't think it will do some of the things the Embroidery Studio will. From what I understand Wilcom will sew most true type fonts. You can also convert vector artwork into digitized files with wilcom. I'm sure there is a limited amount I can do with the level 1 package. But most complex things we just send out anyway. But right now we send out everything except for names on shirts and things like that. And I'm still limited on the amount of fonts we have. Now, I may be totally wrong about it all but thats why I posted this.

What level do you have? Maybe I can help.

dbpromos · December 10th, 2012, 10:48 PM

I have been digitizing for about 15 years now. I have tried at least 5 different softwares but ended up with Wilcom. Simply the best one out there. Strongly recommended.

mark029 · December 11th, 2012, 07:12 AM

Quote:

Originally Posted by minimalist

What level do you have? Maybe I can help.

We haven't had this buisness but a year. We knew nothing when we first started. We have EOS 1, 2, and 3. We lost some fonts in a computer uh-oh and while we got some back, some we did not. We swapped the ownership over at Compucon with all kinds of promises to "train" us up on the software. My wife doesn't have alot of time to sit on the phone and learn EOS 3. She uses two because thats what she was basicly taught on and thats what we have the fonts for. Every time we call to get help with something we are told someone will call back or more often they won't work with her in 2. Even when we explain we don't have the fonts need in three they won't help us. I understand they want to move away from 2 and thats cool but if they can't call us back when we're in a bind they are of no use to us. So, we decided to move on to something else. I know there will be a learning curve with new software but we're planning on sending her to Wilcoms training class for a few days or however long it is.

minimalist · December 11th, 2012, 10:14 PM

Quote:

Originally Posted by mark029

We haven't had this buisness but a year. We knew nothing when we first started. We have EOS 1, 2, and 3. We lost some fonts in a computer uh-oh and while we got some back, some we did not. We swapped the ownership over at Compucon with all kinds of promises to "train" us up on the software. My wife doesn't have alot of time to sit on the phone and learn EOS 3. She uses two because thats what she was basicly taught on and thats what we have the fonts for. Every time we call to get help with something we are told someone will call back or more often they won't work with her in 2. Even when we explain we don't have the fonts need in three they won't help us. I understand they want to move away from 2 and thats cool but if they can't call us back when we're in a bind they are of no use to us. So, we decided to move on to something else. I know there will be a learning curve with new software but we're planning on sending her to Wilcoms training class for a few days or however long it is.

I'd have to agree based upon what you've said that you probably need to move on to wilcom. I'm sure they're support is better.

I usually just figure out the questions I have because support sometimes is pleasant and other times not so much over at compucon.