Do you manage by negativity only?

Thread Tools Search this Thread
Old September 7th, 2017, 01:23 PM   #1 (permalink)
Robert Young Robert Young is offline
Senior Member

Robert Young's Avatar
Join Date:
Oct 2007
San Antonio, TX
139 times
Default Do you manage by negativity only?

I tried to call ATT to give a compliment. One of their employees provided exceptional service and I wanted to have it noted for her.


ATT only takes COMPLAINTS..... plenty of ways... but you cannot call and register a COMPLIMENT!! You can mail a letter in but multiple people I called on multiple times told me it will not get anywhere close to the individual's boss.

so at review time the manager ONLY has complaints in the file to go off of for each employee? manage by negativity only?

I get they are trying to resolve complaints... train employees to avoid future issues... implement policies to become a better provider. I get that... but aren't they beating down the objective by NOT taking care of the good employees...how do they know who those are? OH... you have fewer complaints so you must be better! (or lazy.... or behind the scenes?)

in our own companies I hope we do a better job of noticing the employees that do a great job... not just point out the issues?

I will work on that personally. even on YELP. ha. ONLY positive unless it really requires other input... but let's face it, it rarely is that big a deal in the grand scheme. breathe. sleep on it. stop being a B.
Modern Embroidery Designer
Send a private message to Robert Young ContactReply & Quote

« sublimation | - »
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
How do you manage your exceptions? Robert Young General Discussions 2 October 31st, 2015 10:06 AM
What software do you use to run and manage your shop rcfitz86 Screen Printing 11 January 9th, 2011 10:35 AM

All times are GMT -4. The time now is 10:35 AM.
Copyright © 2011 DigitSmith. All rights reserved.
Forums software by VBulletin, Copyright © 2000-2017, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.