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Embroidery customer requesting refund

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Old June 22nd, 2006, 11:12 AM   #1 (permalink)
Marcy
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Arrow Embroidery customer requesting refund

Hello to all,

Okay, so I have a small headache. I have an embroidery customer requesting a refund for ALL 36 polo shirts. The embroidered polo shirts look great and I charge a fair price. This request is out of the blue and very puzzling. What do other embroiderers do in this situation? Thanks much.
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Old June 22nd, 2006, 04:20 PM   #2 (permalink)
jtrainor56 jtrainor56 is offline
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Default Re: Embroidery customer requesting refund

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Originally Posted by Marcy
Hello to all,

Okay, so I have a small headache. I have an embroidery customer requesting a refund for ALL 36 polo shirts. The embroidered polo shirts look great and I charge a fair price. This request is out of the blue and very puzzling. What do other embroiderers do in this situation? Thanks much.

You do not say why the customer wants a refund!
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Old June 22nd, 2006, 04:29 PM   #3 (permalink)
Marcy
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Default Re: Embroidery customer requesting refund

Yes, you're right. But that's the thing, I don't know either. As I said the polo shirts look great and the price is fair. The first time he requested I asked what the problem was and he said that he was "not satisfied". Then I asked specifically why he was not satisfied and he started getting angry for no reason. So I decided not to continue talking and said that I would call him back.
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Old June 23rd, 2006, 05:50 PM   #4 (permalink)
nancy-NYC
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Default Re: Embroidery customer requesting refund

Looks like a customer just had a change of mind for some reason. This is not your fault so I would NOT give them a refund!
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Old June 24th, 2006, 06:34 PM   #5 (permalink)
claudia66
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Default Re: Embroidery customer requesting refund

If you screwed up like embroidering the wrong thread color or if the final products looks much too different (for the worse) than the samples you provided then it's understandable for them to be upset. In this case you can make things right by offering a discount or partial refund so you don't lose a customer.

Last edited by claudia66; June 24th, 2006 at 07:32 PM.
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