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Fool me once shame on you, fool me twice shame on me!

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Old November 21st, 2010, 12:29 AM   #1 (permalink)
repogolfer repogolfer is offline
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Default Fool me once shame on you, fool me twice shame on me!

I'm going to share a lesson that I have learned from my past failures, my only motive is I might save someone starting out not to make the same mistake that I made back in the day.

Started in the business, up and running for about 3 years. Got looking into getting an embroidery machine.....had no clue on what to look for or what machines were the best. After doing some research, I learned that there were some major players in the game, tajima, barudan, swf only to name 3 of them. (MANY) reviews on these machines with so much positive feedback concerning reliability, support, parts. Although these machines were much more expensive than some machines that were new on the market. I thought to myself being a newbie in this.....WHY????? Well talked to one of the newer players in the game and they gave a great pitch.....heck I could even save thousands of dollars off what I would pay for one of the other machines....there all the same....RIGHT? Well this is where the bad decision was made...

I bought the new players machine.....For the first 1/2 year, it ran pretty good...but still not as good of a stitch quality that I was used to seeing when we contracted out the jobs. From that point on...nothing but problems. Quality suffered with this machine, tech support was horrible, and parts weren't as easy to get as I would have hoped.

After about a 1.5 years after purchase I did some more searching for this machine....low and behold I was not the only unsatisfied customer....complaint after complaint on how horrible these machines were and time after time machine owners posted that they would never buy another one.

********************MAIN POINT***********************

Time will test everything. If you are in the market for a new screen printing press, embroidery machine, cutter, printer, ect. Don't just believe the mumbo-jumbo salesman that won't shut up. Customers will tell the truth in the long run. My advice would be to check it out in a year or so and see what the reviews are then. If there good then great, but if they are bad...then you will feel a lot better for not just going after the cheapest press on the market. Listen in the long run I guarantee we have spent more on tech support, parts, misprints from the less expensive embroidery machine, than if we would of just bought a machine that was proven.

I am not about to say that I have the best press in the world....I bought what would fit in my shop area since we are limited on space, and we are in a long term lease. But the first thing that I thought of when making this purchase was my mistake on the embroidery machine. I found the top 4 SP machine companies according to my take on customer feedback....and bought one of them. 3 years later...I have yet to have to call tech support, have yet to replace parts, have yet to question my decision on this purchase. Point being fly by night companies that are unproven leave a lot of doubt in my mind if they are even going to be in the game in a year....spending that kind of cash, I really would like to know.

I hope these new companies will succeed. I think competition is a VERY GOOD thing. It will ultimately help the buyers with lower prices, innovation, and new technology. But I for one will never be the guinea pig again. I found for me that it would of been much wiser for me to purchase a used "proven" machine, than a knock-off lower priced new machine that has yet to be tested.

If this post just helps 1 person, than it was worth my time.

Jon

The embroidery machine that gave me problems from day 1 that I would not recommend to anyone was PRODIGI. It didn't do very well for me and I will never buy another one.

Last edited by repogolfer; November 21st, 2010 at 01:19 AM.
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Old November 21st, 2010, 01:54 PM   #2 (permalink)
Eric Eric is offline
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Default Re: Fool me once shame on you, fool me twice shame on me!

Agreed ... Excellent post.

I too learned my lesson with my first embroidery machine. I ALWAYS ask people in the biz, their opinions before doing anything.

When I did buy a press, I bought one that is perhaps a bit overkill for the vilume I do, but none the less, it will still never hurt, Yes, I may have paid more, but its no doubt a great press.

SNAKE- I waited to jump on the DTG bandwagon, I know a TON of people that got burned, by various manufacturers.

The addage goes "You get what you pay for" is usually never wrong.
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Old November 22nd, 2010, 01:37 AM   #3 (permalink)
dgeorge dgeorge is offline
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Default Re: Fool me once shame on you, fool me twice shame on me!

right!
but I think in USA you have a big problem with technical assistance
in Romania ALL Tajima technicians know how to fix made in china machine(are Tajima copies) and spare parts ,generally no problems
I have one head Tajima TMFX from 1993!!! and run ok
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