help with daystar

sewspecial · June 21st, 2006, 07:59 PM

ive recently lost or someone stole my toggle swith i cant get swf to get me another.. any sugestions... thanks they tell me bto buy a new program ..i bought it new from them and they want help...

June 22nd, 2006, 11:31 AM

By 'toggle swith' do you mean the dongle or security device? Do you mean "i bought it new from them and they won't help"

That's terrible, but unfortunately dealers will not just give you a replacement even if you offer to pay a fee. They would want you to buy the whole thing again.

sewspecial · June 22nd, 2006, 02:44 PM

yeah its a dongle but swf calls it a toggle switch, they want another 1500 dollars...bad cusstomer service....

jtrainor56 · June 22nd, 2006, 04:25 PM

"bad customer service"

Not really, you have to get out of the consumer mode and put yourself in a business mode. I do computer consulting during the day and commercial software is expensive to buy, expensive to program and expensive to support. I have installed packages that cost 50K and more and the company lost a dongle, cost them 5K. I believe SWF has stopped support Daystar, the cheapest route is to pay the $1500 and see if your insurance company will cover it, hopefully you have a commercial policy and not a homeowners rider.

Joe

Marc · June 22nd, 2006, 04:45 PM

Welcome to the forums sewspecial, Marcy, and Joe

It may seem unfair sewspecial, but unfortunately, there is really nothing you can do. It's not just SWF who does this, every digitizing software provider I know of do not give free replacements on security devices that have gone missing. However a damaged security device is another story.

As Joe pointed out, next time insure your security device/dongle.

June 23rd, 2006, 05:46 PM

What a bad experience it must be for you, sewspecial

June 24th, 2006, 06:58 PM

This almost happened to me!!! I had a nephew clean my computer inside and out this spring. He somehow misplaced the security thing, or so he thought. Anyways after one whole afternoon of searching we came up empty. So I decided to contact my dealer before they closed for the day and I was informed I had to buy the whole damn thing again! He kindly explained to me that he could not just give another one because he doesn't make the software or the security thing and that he also has to purchase them and that although I was a good customer it's all about business and money doesn't grow on trees. He then kind of said 'I told you so' about getting it insured as Joe hinted on. Anyways, it turned out that my nephew's little brother took it to play with (he's 5) and put it in his bagpack before he went out to the park to play that day. I got the security thing back in the evening that day.

Frederick · March 5th, 2009, 05:51 PM

I have a daystar level 5 embroidery softwear, can't get my computer to read the security key any suggestion

Fred

Eric · March 6th, 2009, 01:57 AM

Unfortunately if you lost it you are pretty much out of luck. Sorry to say.

Speaking of insurance and insuring your dongle. A friend of mine just bought a copy of Wilcom Level 3, he financed it through some lease agency, and they actually made him insure the dongle and he had to send them a copy of the insurance binder!
Not a bad idea actually.

Earl Smith · March 6th, 2009, 10:13 AM

Sadly I have to agree with all the others here. You have to insure it. Even if it is stolen from your shop or home and it is insured you must telephone the Police and get a written report saying that you where actually broken into and the device was stolen.
I used to go out to see customers with my laptop and the dongle. Tried to get it insured, not possible when it is outside the shop or home. So now I only take the laptop and do the designs in Corel.
All because people Pirate/Copy software.
Good luck
Earl