April 10th, 2012, 05:22 PM
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#1 (permalink)
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Member
- Join Date:
- Sep 2011
- Location:
- North Adams, Massachusetts 01247
- Posts:
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Honest Customer Review of Melco XTS Embroidery Service
Holy crap Melco sucks. They sent 2 guys to deliver my Melco XTS embroidery machine. One smelt like a brewery, & the other guy couldn't figure out how to put the cart together. A cart for gods sake. I recorded on video saying how shitty Melco and there company are. The refused to put it together even when shown the tools were in the box. There excuse was I don't feel comfortable putting this together. I called Melco and they blamed me. Saying I kicked the delivery drivers out. I was offered 1/2 off the shipping WOW thanks you cheap basstards. And I would have to put it together which I did. I told them to come and get it. Di Ann Wayland told me that it would be 2 weeks before I got my money back. I complained and said that was unacceptable and she said that was there policy. They pisssed me off even more with there great personalities that I just said take the machine back I don't care I'll wait. After the delivery company cancelled the 1st pickup and rescheduled it for the end of the weeks both I and my wife decided to keep the machine and emailed Di Ann Wayland to say that we wanted to keep it and why. She ignores the email, sends the delivery company. Then get this, the company refunds my money even before they pick up the machine. Now this is after I emailed her saying that I wanted to keep the machine. Now I am getting threatening phone calls because I did not over night them a check and blocked me from buying anything from them on there website. Well Melco there are a lot of other excellent embroidery companies out there that will gladly offer me there service. Yours sucks and your customer service are extremely rude. I am not a sales person for another company I am a real customer. I will be publishing youtube videos really soon of phone calls and of the delivery people that melco sent out. Stay away from Melco. Its my opinion but its an honest one.
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