January 31st, 2012, 06:56 PM
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#6 (permalink)
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Senior Member
- Join Date:
- Oct 2007
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- Harlingen, TX
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Re: How do you charge?
ha, funny. to me "digitizing" is a verb.. just as "set-up" is. design charge? design is a verb. etc. I remember years ago working in a small emb shop how the owner would NEVER give up the paper tape. But honestly.. if they are asking for something that you have already gotten full charge for.. meaning if your digitizer charged you 20.00 and you charged your client at least that amount.. then you are not out anything in real dollars.. just the imaginary MILLIONS from repeat orders... or the imaginary 100.00, whatever.
They are asking for the design because why? they did not like your work? well then they might not get much better with the same design elsewhere... or they dont like your prices? if that is the case then they are going to go with the other guy anyway...if they are that much cheaper the embroiderer would probably eat the cost of redoing the design anyhow. and by you not giving them what they think they have already paid for.. aren't you leaving a bad taste in their mouths so they would not come back to you anyway? Another reason is they did not like your customer service... so they aren't coming back anyway.. so what? you dont give them the file just to prove their point?
Are we that afraid of competition? If you gave them the file they cannot hold that against you and if the next guy messes up they just might come back... you have already lost the client.. leave a window open for them to come back. Do you really think that by NOT giving them the design that you are going to keep them? really?
So I say charge fair market value for the set up... then if they do come back and want the die. what is the real harm? this is not magic anymore...
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