July 8th, 2011, 11:27 PM
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#7 (permalink)
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Junior Member
- Join Date:
- Dec 2009
- Location:
- Overland Park, KS
- Posts:
- 23
- Liked:
- 2 times
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Re: How to obtain more/new customers.
Quote:
Originally Posted by spotcolorsupply
Customers love freebees....
And when things do go wrong (Eventually they will)...... Correct it quickly, and professionally, and brownie points can still be gained...
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Brannon: It's a bit of a cross post, but you've just defined a very successful customer service strategy. Things will go wrong, and it's how you respond to the problems that shapes peoples opinion on the type of company you are.
__________________
Peter G. Walsh
Vice President & General Manager
Nazdar SourceOne Shawnee Kansas
913-422-1888 x2020 - 913-579-6662 (cell)pwalsh@nazdar.com - www.SourceOneOnline.com
“The postings on this site are my own and do not necessarily represent the positions, strategies or opinions of the Nazdar or Thrall Companies.”
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