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How to obtain more/new customers.

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Old July 8th, 2011, 09:39 PM   #1 (permalink)
Prosperi-Tees Prosperi-Tees is offline
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Default How to obtain more/new customers.

Interested in a discussion on how obtain more/new customers. Me being part time we rely on alot of word of mouth and after about a year it is starting to pay off. What are your tactics?
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Old July 8th, 2011, 09:41 PM   #2 (permalink)
Gilligan Gilligan is offline
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Default Re: How to obtain more/new customers.

I'm very interested in that also.

I know that as soon as people found out I had my own embroidery machine they started asking me to do work for them. Even though I was offering that work before. Something about doing it ourselves gave it a legitimacy I guess. So, I think that if I opened a store front it would bring in more business... but I could be wrong.
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Old July 8th, 2011, 09:49 PM   #3 (permalink)
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Default Re: How to obtain more/new customers.

We are actually considering the same thing. A small custom shirt retail store and still keep the shop for bulk orders.
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Old July 8th, 2011, 11:06 PM   #4 (permalink)
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Default Re: How to obtain more/new customers.

Under promise... and over deliver...
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Old July 8th, 2011, 11:11 PM   #5 (permalink)
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Default Re: How to obtain more/new customers.

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Originally Posted by spotcolorsupply
Under promise... and over deliver...
I actually do that . I tell customers it will take me 10 days to do a job and get it done in 4 or 5 and throw in some free sublimated products with their design on it.
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Old July 8th, 2011, 11:18 PM   #6 (permalink)
spotcolorsupply spotcolorsupply is offline
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Default Re: How to obtain more/new customers.

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Originally Posted by gerryppg
I actually do that . I tell customers it will take me 10 days to do a job and get it done in 4 or 5 and throw in some free sublimated products with their design on it.
Customers love freebees....

And when things do go wrong (Eventually they will)...... Correct it quickly, and professionally, and brownie points can still be gained...
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Old July 8th, 2011, 11:27 PM   #7 (permalink)
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Default Re: How to obtain more/new customers.

Quote:
Originally Posted by spotcolorsupply
Customers love freebees....

And when things do go wrong (Eventually they will)...... Correct it quickly, and professionally, and brownie points can still be gained...
Brannon: It's a bit of a cross post, but you've just defined a very successful customer service strategy. Things will go wrong, and it's how you respond to the problems that shapes peoples opinion on the type of company you are.
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Old July 8th, 2011, 11:43 PM   #8 (permalink)
spotcolorsupply spotcolorsupply is offline
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Default Re: How to obtain more/new customers.

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Originally Posted by pwalsh
Brannon: It's a bit of a cross post, but you've just defined a very successful customer service strategy. Things will go wrong, and it's how you respond to the problems that shapes peoples opinion on the type of company you are.
Exactly.. And hopefully they will tell their friends (printers talk )!! The easiest customers come from referrals!! My service business has benefited greatly from happy customers telling their friends...
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Old July 8th, 2011, 11:49 PM   #9 (permalink)
Prosperi-Tees Prosperi-Tees is offline
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Default Re: How to obtain more/new customers.

Yes taking care of issues right away regardless of you losing money can really pay big dividends in the end.

What else can we do to drum up more business for ourselves?
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Old July 9th, 2011, 03:26 PM   #10 (permalink)
davidoakeas davidoakeas is offline
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Default Re: How to obtain more/new customers.

Use as much as Social Media u can use...............by Social Media Marketing, i mean niche marketing in FB, Twitter, Linkedin and Yahoo groups as well....

In actual u need time to do that and i can assure return to you if you spent time on that
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