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husqvarna dongle trouble

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Old January 20th, 2014, 10:22 AM   #1 (permalink)
jupi jupi is offline
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Default husqvarna dongle trouble

Hallo,

I happily inherited a Husqvarna Rose with the professional embroidery system 5 version 5.5. It came with a USB dongle. I already spend hours trying to make it work... I managed to instal the program on my windows ME computer, the dongle is recognized by the computer and I also installed new sentinel drivers. The system of the computer tells me that the hardware (dongle and driver) work properly, but unfortunately the software still does not recognizes the dongle, so I can not work
I hope you can help me! I was so enthusiastic, now I don't know what to do more...

Thank you already and have a nice day!
Anne
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Old January 24th, 2014, 09:29 AM   #2 (permalink)
Cricket Cricket is offline
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Default Re: husqvarna dongle trouble

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Originally Posted by jupi View Post
Hallo,

I happily inherited a Husqvarna Rose with the professional embroidery system 5 version 5.5. It came with a USB dongle. I already spend hours trying to make it work... I managed to instal the program on my windows ME computer, the dongle is recognized by the computer and I also installed new sentinel drivers. The system of the computer tells me that the hardware (dongle and driver) work properly, but unfortunately the software still does not recognizes the dongle, so I can not work
I hope you can help me! I was so enthusiastic, now I don't know what to do more...

Thank you already and have a nice day!
Anne

Anne,

Find the Contact Us or Support and which I believe is an email to submit a ticket. They will contact you. I had the same issue and they walked me through what to do. I had to change a setting and then it worked fine.

Best of luck.

Cricket
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