I'm sooo f'in mad, what would you do?

varsityink

this has actually turned into what is about to become a lawsuit over stolen artwork. The customer sent my artwork to them and had it printed(all they changed was the font). Then I called the guy and he admitted to printing them. Not only that, but I have a friend in NC that went and picked up 2 of the shirts that were printed and mailed them to me so I have physical proof.....

__________________
Varsity Ink
serving the Statesboro, Milledgeville, and Savannah, GA areas t-shirt and promotional items needs

"Passionate about Printing"

www.varsityinkonline.com

www.5kshirts.com

squeegee

Well better not expect to ever get business from them again then, and hope they are not connected to any other potential business because you may never get that either.

If you sue and lose, you have nothing. Bottom line is never do artwork based on speculation.

Jhead

For the late night readers looking for something to read. Class act Mr Saxby from Standard Screen printing in Iowa.


Ace Printwear - Standard Screen Printing Ace Printwear Poor communication, horrible customer service, and rude owner Clinton, Iowa
Print this ReportEmail this Report
1
Author
0
Consumer
0
Employee/Owner
Report Details
Ace Printwear - Standard Screen Printing
1624 13th Ave. S.
Clinton Iowa 52732
United States of America
Phone: (563) 243-6459
Web: aceprintwear.com/
Category: Services
Respond to this Report
Respond to this report!
What's this?
Also a victim?
What's this?
Arbitrate
Set the record straight!
This company does has not given me one inclination that they care in the least bit about a satisfied customer. I am pasting the series of emails back and forth between myself and Standard Screen Printing after I received 150 shirts that looked terrible when compared with the proof that was sent to me before printing. Not mentioned in these emails is the phone call in which the owner of the company hung up on me when I tried to explain to him cordially why I was unhappy with the shirts that were sent. I did not send payment for the shirts, but since I sent an emailed copy of a check (since the company does not accept credit cards) they extracted funds from bank account without my consent. I had sent the copy of the check on good faith that the product would look like the proof they had sent and I would be sending payment after the product was shipped. I shipped the shirts back because they were unusable for my event and Standard Screen Printing has taken money out of my account (now I don't have the shirts and the company has taken my money). I highly recommend not using this shady company -- They could rub a shirt around in the mud, ship it to you and tell you it is fine, and then take your money without caring one iota about what is fair to you as the customer. I am trying not to let my anger show through, but I highly recommend not using this company and I do not think they should be allowed to stay in business (judging from my interactions). Here is the series of emails from after the shirts were shipped:

ME: Date: Thursday, January 21, 2010, 1:36 PM >>> >>>Hi, I had called this morning about the T-shirt order that came in >>>yesterday, and I haven't heard back. The shirts don't look like the >proof >>>that was sent, as there are white splotches and the colors are different >>>and darker. I was wondering if you had any policies for what I can do >>with >>>a product I am not happy with. Thank you

STANDARD SCREEN PRINTING: Hello, >>> >>>We received your email. And reviewing the art and the print we think it >>>is pretty close. The trouble with that artwork is that it's a drawing >not >>>an actual clipart, So what we had to do is put it in a program to have >it >>>seperated when it did that we got it as close as we could. Good luck >with >>>your event I think it will be a big hit. People her at the shop had some >>>printed for their children. >>> >>>Thanks, >>> >>>Standardscreen Printing

ME: Thursday, January 21, 2010, 3:52 PM >> >>I understand that it could be difficult to separate the colors, but it >>would be nice to know that before the shirts were printed or to be given >>options. If I had known that this is what the shirts would have looked >>like I would have changed the design to use less colors (maybe one or >>two), because it really looks much worse than the proof I was sent. I >will >>not be using your company again or recommending you to others, but I >would >>recommend that you communicate more with your future customers.

STANDARD SCREEN PRINTING: Start asking a few questions ahead of time instead of after the >>fact. Why is it the small order that are the biggest headaches? We do >>close to 2500 events a year with less than 10 complaints pretty good >>communication. I would say that you don't have that success rate as a >>teacher. Start communicating more maybe. We will be glad to help ypu >>work on that .

ME: Re: ROAD-odend Run Tees >To: "Customer Service" >Date: Friday, January 22, 2010, 9:56 AM > >Your response was rather unprofessional. I have ordered through other >companies who communicated to me that they would not be able to accomplish >what I wanted in the design. All I am suggesting is that you might let the >customer know that their design will not work so that it can be >manipulated to look like what they are expecting. For payment, will you be >sending an invoice later, because I have not received anything yet. Thank >you,

STANDARD SCREEN PRINTING: here is the invoice.

ME: Date: Friday, January 22, 2010, 5:09 PM I am ccing the artist of the drawing on the ROAD-odend-RUN shirts. She has worked at a screen printing facility, and she has instructed me that it is a reasonable course of action to send the shirts back without paying for them. She is very disappointed with the printing, and she can speak more technically with you about the screen printing process if you would like. So, unless I hear otherwise I will ship all the shirts back.

STANDARD SCREEN PRINTING: We will not accept any return of the shirts or refund. They meet the screen printing industry standard. Any course of non payment will be met with clinton county small claims court filed after 15 days of not receiving payment. Standard Screenprinting will not have second thought of taking you to court. We take non payment very seriously and have went to court 2 other times with success. Your shirts are acceptable and you have no merit for a refund.

Jhead

This one is even better. It must be bad when this stuff shows up before your website on google. Its bad when a customer has to go to the BBB and that is still ignored.



Back to top
BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Factors that lowered this business' rating include:
10 complaints filed against business
Failure to respond to 8 complaints filed against business.
2 complaints filed against business that were not resolved.
One serious complaint filed against business.
BBB does not have sufficient information to determine how long this business has been operating. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
BBB does not have sufficient information to determine size of business. BBB evaluation of business is based on rating formula's smallest size classification.
Click here for an explanation of BBB Ratings


Back to top
Business Contact and Profile

Name: Standard Screen Printing
Phone: (563) 242-2821
Address: 1624 13th Ave S
Clinton, IA 52732-6722
Website: www.aceprintwear.com
Principal: Jeff Saxby, Owner
Customer Contact: Jeff Saxby, Owner
File Open Date: August 2009
Type of Business: Screen Printing
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Ace Printwear

Jhead

You have an F with the BBB. You really have to not give a damn to let that happen. Good job......lol

Jhead

The name of my business is not important here. You came on here to do only one thing and that was to bash a manufacturer. What is your ax to grind? You did not buy a press from M&R so let it go. All you are digging up is crap that nobody cares about. You really should worry about how your own business is viewed and not a equipment manufacturer that you did not even make a purchase from.

Jhead

LOL!!!! Lets see the excuse this time.

jepaul

I'm jumping in on this really late and I apologize. You've really answered you own question here. You mentioned you spent $80k with Broder last year. Well no offense but I spend $80k a week with broder at certain times. 7 figures a year. My prices are just now beginning to creep above $2 a shirt for colors. Back when you posted this I was probably around $1.90 each.

The reason I am posting here is because I get sick and tired of people thinking that big shops (I have 9 autos) under cut the prices and make no money. We pay on any given day 30-40% off the normal price listed on Broder. And usually better than that when we start shopping around. We will also go out and buy tens of thousands of certain colors just to get better pricing and then pull from that inventory as needed. The bottom line is, and I'm not sure if that is the case here, is that sometimes big shops just get better deals. Sometimes they are just more efficient. And unfortunately, sometimes they are just looking to fill 2 hours on a Friday afternoon so their staff wil get 40 hours.