Interesting instructions for your digitizer

AlisonB · April 17th, 2019, 05:59 AM

Oh Robert, I do enjoy reading your posts.

It is so good to know that other embroiderers have to deal with the clueless public, and I so agree that sales people have NO IDEA what is going to work to make good embroidery.

I digitized a design for a company, where the client was very specific about the size. The bottom line of lettering, in a bordered design, was something like 2mm (!!!) in height, so I did it in a run stitch. It turned out quite legible, and I thought I had done well. But the client didn't like it like that, and asked for it to be removed. No problem -easily done, but then the entire design, within the border, looked off-balance. And they were OK with that. It hurt my sense of lay-out, but there you are.

Looking forward to the next impossible task you are asked to do. Lol.

Robert Young · April 17th, 2019, 11:10 AM

ha, funny you should mention it. just this morning a design comes in for a hat. I advise this design in it's current layout would need to be 22 inches wide for the center logo to be legible! it is a small logo (that itself needs to be 2.5 inches wide) with words to the left and right of it. But with so many letters it would make the center logo less than half an inch wide WITH LETTERS INSIDE IT! running stitches would not work even if you used thinner 60wt thread.

I gave options... delete logo, do logo only on the front and reduce lettering and place on back..

"FINE! I will just take this to a digitizer that CAN do it as is on a hat"

me: sweet pea let me know how that works for you and I will personally send you a 100 dollar bill.

Robert Young · May 8th, 2019, 07:26 PM

OK allow me to vent again. client sends in a design to ask for a quote. I send it back to ask if the white areas are to be solid embroidery or the fabric to show through, also to state the small lettering in the banner would be deleted if this is to be a normal left chest size of 3.5 wide, also do you use thinner thread so maybe the design could be smaller?

client responds why not just use this design you did for us 12 years ago and just add the top and bottom lettering? 4.5 inches wide. UH no problem a 90.00 design just went to 15.00

OK so I am supposed to remember a design done 143,659 designs ago? SO SORRY I AM THAT STUPID!

Robert Young · May 8th, 2019, 08:00 PM

client: "Nike Golf Large Duffel, Polyester/Nylon, Polyester Lining" so I quote at 4 inches wide... remember NO OTHER INSTRUCTIONS were given.

client: "what is wrong with you guys I said (large duffel) I need this at least 12 inches wide"

so how would you respond without foul language?????????

Robert Young · May 14th, 2019, 08:04 AM

Client.... "here is the art layout and the instructions are on the art but we would like to change the wooden leg on the pirate to his left leg"

OK, but art already has the wooden leg as his left leg? "NO I mean as you look at the art put the wooden leg to the left" so I actually had to LOL so you actually mean RIGHT leg.... ?

we get this all the time. same as on a hat do you mean left side as wearing or left side as looking at the front of the hat. honestly it goes either way so there is no greater percentage on either answer.

As digitizers we kinda have to follow instructions. Please give instructions that cannot be misconstrued. Who would be at fault if you ran 30 jackets with the wooden leg on the pirates left leg as the art stated? I would think you would be. Thoughts? I mean I understand always better to ask but you could tie up a design with multiple back and forths if you Heaven Forbid have more than 1 question. Invariably we will receive and answer on one then have to send it back for the answer to the others. This can go on for a few days and NOW the design is an Emergency Rush they feel they should not have to pay rush fees for.

Thanks again for allowing me to vent a little with my peers as I have NEVER mentioned a client company.

AlisonB · May 14th, 2019, 11:22 AM

I was sent this file - with the instructions to "Digitize this"!

I have told them to get a MUCH clearer picture if they really want it done.
Sadly I get the worst photos to work from. If I can find their image on Google I will still go ahead with it, but the majority are small schools or church groups who have no presence on Google at all (and no idea how to get a clear image on their phones).

Robert Young · May 17th, 2019, 02:52 PM

WOW that is VERY fuzzy! best of luck. hey at least it wasn't a tractor with 13 colors! lol

Robert Young · May 21st, 2019, 12:12 PM

client today: "why did you change the design for the left chest version?"

Me... "sorry did you not read during the quote process what changes we would need to make to allow the lettering to be legible? Did you NOT approve the quote?"

Client: "Oh I don't have time to read that cra#"

UH UH UH ??????????

I would tell you my response but

Robert Young · May 22nd, 2019, 10:26 AM

client sends in a pretty involved Religious design for the back of a jacket and wants us to add lettering below. I send back asking about size they would like the finished piece and if the large shield area could be done in applique as well as which font would be preferred (one line, two lines. arched or straight)

response was to send an image of the back side of a man wearing a vest with a TOTALLY different logo on it.

So just had to guess and quoted with 1 line of lettering about 10 inches tall and 9 inches wide with no applique. Just guessing as NONE of the questions were answered.

I cannot tell from the image what size vest the man is wearing? It looks like screen print . I do not know the font nor how the client would like it placed. I do not know about applique.

Robert Young · May 22nd, 2019, 10:29 AM

same design original instructions: "art: add \"Diocese of Corpus Christi\" at bottom of logo Location: Full Back / Vest"

so we do the back and forth as I stated in my last post and this is what I get back:

"3\" W x 3\" L; Chest for the logo itself"
AND
"and Diocese of Corpus Christi embroidered on the upper back going all the way across. Use your best judgement. And i\'m not sure what applique is"

I need some coffee