Interesting instructions for your digitizer

gnizitigid · December 12th, 2015, 01:20 PM

Hi

Just now finished doing 3 designs (each design was of 54 inch), and around 75k stitches

Got reply that he made mistake on his end, he was in need for vector, not digitizing

Client is good, not sure what to do

gnizitigid · December 12th, 2015, 01:24 PM

Hi

Just now finished doing 3 designs (each design was of 54 inch), and around 75k stitches

Email was saying "we need 3 digitizings. The original size is 1380x58mm.."

Got reply that he made mistake on his end, he was in need for vector, not digitizing

Client is good, not sure what to do

Robert Young · December 13th, 2015, 08:52 AM

Quote:

Originally Posted by gnizitigid

Hi

Just now finished doing 3 designs (each design was of 54 inch), and around 75k stitches

Email was saying "we need 3 digitizings. The original size is 1380x58mm.."

Got reply that he made mistake on his end, he was in need for vector, not digitizing

Client is good, not sure what to do

wow, that is a tough one. Depends on how "good" the client is I suspect? Maybe split the difference and each eat half? Or let it all go and chalk it up to "goodwill"? Let us know how this works out for you.

Robert Young · December 14th, 2015, 09:39 AM

Question to client: "hi, is this 1 color only or do you want the white areas in the logo part as thread?"

Response from client: "Yes, thank you!"

gnizitigid · December 14th, 2015, 12:29 PM

Quote:

Originally Posted by Robert Young

wow, that is a tough one. Depends on how "good" the client is I suspect? Maybe split the difference and each eat half? Or let it all go and chalk it up to "goodwill"? Let us know how this works out for you.

Client paid with some adjustments, glad it solved!

Robert Young · January 6th, 2016, 12:08 PM

Client has a hat design with lettering upper and lower case, but the upper is only 1 quarter inch tall. They want the lettering as a reversal in thread. I advise that we are unable to guarantee quality on lettering that small as a reversal and recommend sewing the lettering in thread color to match the hat.

hats are camo
No problem, use camo thread?

NOPE.... I have done lettering this small before, what is your problem that you cannot achieve the same?

So sorry. please show us an image of what past embroidery you are referring to and we can then see what, if anything, was changed.

Image is of SCREEN PRINTING.

arggggghhhhhh

Robert Young · January 11th, 2016, 02:18 PM

Client today: "Please RUSH this without a RUSH charge. Thanks!"

what does that mean? either the file is pushed ahead of other designs or it is not, correct? if it IS then we charge a fee for that.

What do you think??

Robert Young · January 12th, 2016, 10:49 AM

Ok, so I "Rushed the non-Rush" only to have their credit card declined. $30.00. How do you run a business without the ability to even hit 30.00 on your card? Happens every day but I still do not understand.

Gave the file anyway, I know they are good for it eventually.

gnizitigid · January 12th, 2016, 12:47 PM

Hi Robert

My one of client have new boss, and she says that she will send invoice to new boss and let us see if he pay, payments are less like $70 for 4 vectors and 3 digitizings, but a little concerned now

Robert Young · January 17th, 2016, 11:46 AM

Quote:

Originally Posted by gnizitigid

Hi Robert

My one of client have new boss, and she says that she will send invoice to new boss and let us see if he pay, payments are less like $70 for 4 vectors and 3 digitizings, but a little concerned now

What would the new boss have to do with debt incurred by the company? Were those orders NOT for the company but for the private use / profit of the old boss? (the only excuse I can think of why they would hesitate paying?)

BUT, I have had clients sell their businesses and the new buyer tell us that all invoices owed by the previous owner were null and void. So when money is involved (even relatively small amounts) people can be weird.