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Interesting instructions for your digitizer

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Old March 2nd, 2016, 02:42 PM   #31 (permalink)
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Default Re: Interesting instructions for your digitizer

Client has a design that is 4.5 inches wide and wants to know what changes would be required to reduce it to 3.5 wide. We advise what would need to change and they approve. All we had to do was delete some really small lettering and then reduce the rest.

Client sends it back writing.. in all Caps : "YOU DID NOT FILL IN THE BALL IN THE 7 UP LOGO"

Yes. THAT IS CORRECT.... we also did not convert this to a 17 color, add a large filled rectangle behind everything, nor rotate the design 42.75674 degrees to the left.. WHY you ask? Because we were not INSTRUCTED to.... arggg
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Old March 4th, 2016, 02:03 PM   #32 (permalink)
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Default Re: Interesting instructions for your digitizer

Today a new client wants to know why we would not digitize their design up front, sew it out ourselves and send her an image of the sewout before she commits to buying the file.

Thoughts?
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Old March 10th, 2016, 11:11 AM   #33 (permalink)
digidana digidana is offline
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Default Re: Interesting instructions for your digitizer

i would just tell them that design has to actually be digitized before that can happen, but not to worry, because i guarantee everything i do. if i can't make them happy with the design, they would be refunded.
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Old March 10th, 2016, 11:13 AM   #34 (permalink)
digidana digidana is offline
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Default Re: Interesting instructions for your digitizer

i had an "interesting instructions" yesterday:

my questions: do you want the black also? or just a white lettering with red outline? is it a go or quote?

their answer:

yes
thanks
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Old March 10th, 2016, 11:37 AM   #35 (permalink)
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Default Re: Interesting instructions for your digitizer

Quote:
Originally Posted by digidana View Post
i had an "interesting instructions" yesterday:

my questions: do you want the black also? or just a white lettering with red outline? is it a go or quote?

their answer:

yes
thanks
THANK GOODNESS I AM NOT TOTALLY CRAZY! ha.
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Old March 10th, 2016, 01:16 PM   #36 (permalink)
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Default Re: Interesting instructions for your digitizer

Client: Please make each element and each word it's own color sequence.

We do that

Client WHY ARE THERE SO MANY COLORS??!! THIS IS SUPPOSED TO BE 3 COLORS ONLY.

uh? 5 words on two lines, a line and a mountain.... 7 colors according to the instructions we were given.
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Old March 11th, 2016, 04:45 PM   #37 (permalink)
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Default Re: Interesting instructions for your digitizer

Today client wants to know why WE cannot get 1mm tall lettering to work, meaning to be legible, in embroidery. Hmmm.... I was nice even though my initial thought was Not to be.
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Old March 22nd, 2016, 04:34 PM   #38 (permalink)
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Default Re: Interesting instructions for your digitizer

Today a long time client (12 years) is upset about a quote I gave... not the pricing but the stitchcount. They are arguing about the stitchcount. I break it down piece by piece.. they still dont believe it.

Here is my thought, not told to them of course, but shared here with my peers in a "safe zone" only to vent: 12 years... so they then have averaged 15 designs per year with us. so their knowledge of embroidery is 1 design every 3 something weeks? same 12 years I averaged 10,237 quotes per year. 197 per week, or about 40 per day on average. am I off base thinking I have the experience to quote a left chest within acceptable limits?
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Old March 26th, 2016, 05:02 PM   #39 (permalink)
digidana digidana is offline
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Default Re: Interesting instructions for your digitizer

after 12 years, you would think they would be able to guess the quote pretty accurately themselves! most of my customers that have been around that long don't ask for quotes anymore...unless they need to be absolutely accurate.
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Old March 29th, 2016, 10:24 PM   #40 (permalink)
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Default Re: Interesting instructions for your digitizer

Today: "hi, I want this to be a 1 color design that uses 2 colors please"
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