Interesting instructions for your digitizer

Robert Young · November 5th, 2015, 02:28 PM

The art has a design with a solid white rectangle with a black border on it... but since it is an image of their actual signage I do not know if you want the solid rectangle, outline only, or no rectangle. Most clients do not do solid fills behind their designs as they add considerably to the stitchcounts and are not usually needed.

Client response to my inquiry: "hi, no triangle is needed, please proceed"

Robert Young · November 5th, 2015, 02:30 PM

simple, or so I thought design was entered for us to digitize.

after the fact here was the client response:

Our customer has a few changes needed to be done on this file. - The blue fill in the logo to be increased. Also, can we change the fill type. The stitch distance needs to be shorter. It was asked to have the thread direction go in a left to right (9 o\'clock to 3 o\'clock) direction. - The fill in the yellow Triangle to be increased. It was asked to have the thread direction go in a diagonal direction (10 o\'clock to 4 o\'clock) direction. - The fill in the yellow crescent to be increased. It was asked to have the thread direction go in a diagonal direction (8 o\'clock to 2 o\'clock) direction. - We need a small border around the logo to finish off the edge. Where the yellow triangle and crescent the border color needs to be yellow. Please create the border as its own embroidery stop. We may not want to embroider it depending on the look.

these are pretty specific instructions..... wonder why they were not presented with the order?

Robert Young · November 5th, 2015, 03:55 PM

Client: Hi, I want to sew this on a quilt.

Me: Ok, what size would you like to sew this?

Client: The quilt is 60 inches by 55 inches.

AlisonB · November 6th, 2015, 10:04 AM

Good grief. Where do these people come from? You must have torn most of your hair out by now. I do enjoy reading your posts.

gnizitigid · November 6th, 2015, 12:18 PM

Some client will send simple image, and email subject will be digitizing, i assume these as LC size and do and send back

Robert Young · November 10th, 2015, 03:43 PM

Client: Hi, please see if this art file is good enough for you to use for digitizing. they would like the design simplified like they had embroidered it before. Please let us know your thoughts, thanks!

Me: Hi there! Could we see an image of what was done before? thanks!

gnizitigid · November 11th, 2015, 11:40 AM

That's interesting! but i try to communicate as i am not much busy, with 2 to 3 email exchange, i get idea what they needed in these type of cases

Robert Young · November 11th, 2015, 07:58 PM

Client: Hi, why did you digitize the design upside down?

Me: I am sorry but we did not digitize it upside down, have you rotated it on your machine for some reason?

Client: Ah yes, probably so, can you rotate it 180 degrees for me?

Robert Young · November 17th, 2015, 01:57 PM

client sends in 15 rush orders... upset they cannot have them back within an hour or so! I explain we will do them one at a time in whichever order they choose... and send each one as they are completed. Then wants to know why should a RUSH fee be applied then?

WELL, because we are STOPPING work on all other designs until these 15 are complete... so yes, you will pay the additional fees. We have to then field calls from others who are wanting their jobs as well.

Does this make sense?

and WHY do you have 15 designs that are rushes? improper planning on your part does not an emergency make for me. sorry.

Robert Young · December 11th, 2015, 07:30 PM

Client: "Hi, please make this design 2.5 inches tall"

we do that, no problem.

Client comes back: "Hi, my machine can only sew 2 inches tall, why is this design 2.5 tall?!?

geez, I do not know... so sorry. (Really?)