DigitSmith

Need advice on turning clients down please.

Like Tree1Likes
  • 1 Post By jgardog

Reply
 
Thread Tools Search this Thread
Old December 8th, 2015, 11:42 AM   #1 (permalink)
Robert Young Robert Young is offline
Senior Member

Robert Young's Avatar
Join Date:
Oct 2007
Location:
Harlingen, TX
Posts:
1,382
Liked:
172 times
Default Need advice on turning clients down please.

Hi, some industry advice please.

Does this explanation sound nice enough or how would you modify it? :

"Good Morning, thank you for your interest in our digitizing services but at this time we are not accepting new clients. We are simply swamped and have chosen to concentrate on our existing clients to make sure we are available for their orders during this holiday rush season. I know this sounds weird and hope you understand. (bird in the hand is worth two in the bush type thing) If we could do both and provide the service then we would. sorry. Robert"
__________________
Modern Embroidery Designer
www.volant-tech.com
www.volantfineart.com
Send a private message to Robert Young ContactReply & Quote
Old December 8th, 2015, 11:52 AM   #2 (permalink)
jgardog jgardog is offline
Junior Member
Join Date:
Aug 2012
Posts:
23
Liked:
3 times
Default Re: Need advice on turning clients down please.

I would leave out that last two sentences and add "Timely service is important to us. Please keep us in mind and check back with us in January if we can still be of assistance." Just my two cents worth, Robert.
JIM
Robert Young likes this.
Send a private message to jgardog ContactReply & Quote
Old December 8th, 2015, 05:11 PM   #3 (permalink)
Lee's Custom Tees Lee's Custom Tees is offline
Junior Member
Join Date:
Dec 2015
Location:
New Jersey
Posts:
21
Liked:
1 times
Default Re: Need advice on turning clients down please.

I would modify that. It sounds to me as you are denying work assuming you will have more which goes right into counting chicks before the eggs hatch. If I was a new customer, this would likely turn me right into looking for alternative services. Sorry for being blunt, but time is money.

"Thank you for your interest in our digitizing services. Unfortunately, we are unable to take on new orders due to currently scheduled work until after the Holiday season. Timely service and customer satisfaction are important to us so please check back in January and we will do what we can to provide you with your needs. Happy Holidays!"
Send a private message to Lee's Custom Tees ContactReply & Quote
Old December 9th, 2015, 08:44 AM   #4 (permalink)
Robert Young Robert Young is offline
Senior Member

Robert Young's Avatar
Join Date:
Oct 2007
Location:
Harlingen, TX
Posts:
1,382
Liked:
172 times
Default Re: Need advice on turning clients down please.

Quote:
Originally Posted by Lee's Custom Tees View Post
I would modify that.

"Thank you for your interest in our digitizing services. Unfortunately, we are unable to take on new orders due to currently scheduled work until after the Holiday season. Timely service and customer satisfaction are important to us so please check back in January and we will do what we can to provide you with your needs. Happy Holidays!"
Thanks for the input, this is why I asked! I am not sure about the "currently Scheduled work" part though as all our designs are usually same or next day service. So the farthest out we can project is really Tomorrow! But what I can do is use data from previous years and the current quarter to safely say the work will definitely be there baring some economic event in the US. Does this make sense?
__________________
Modern Embroidery Designer
www.volant-tech.com
www.volantfineart.com
Send a private message to Robert Young ContactReply & Quote
Old December 9th, 2015, 05:51 PM   #5 (permalink)
Lee's Custom Tees Lee's Custom Tees is offline
Junior Member
Join Date:
Dec 2015
Location:
New Jersey
Posts:
21
Liked:
1 times
Default Re: Need advice on turning clients down please.

Yea I couldn't think of a better way to phrase it haha so that is just what I went with.

It 100% makes sense to use prior years sales as a basis of what to expect from the owners aspect The customer, unfortunately, likely isn't concerned with anything but what they want so it becomes about making them still feel satisfied that they were treated properly to ensure their return is all.

God speed with it either way. No matter what you do, someone will throw a tantrum. I have worked in retail too long to think that won't happen haha
Send a private message to Lee's Custom Tees ContactReply & Quote
Old December 9th, 2015, 07:37 PM   #6 (permalink)
Robert Young Robert Young is offline
Senior Member

Robert Young's Avatar
Join Date:
Oct 2007
Location:
Harlingen, TX
Posts:
1,382
Liked:
172 times
Default Re: Need advice on turning clients down please.

Quote:
Originally Posted by Lee's Custom Tees View Post
Yea I couldn't think of a better way to phrase it haha so that is just what I went with.

It 100% makes sense to use prior years sales as a basis of what to expect
Thanks, and I agree, D if you do D if you don't! .
__________________
Modern Embroidery Designer
www.volant-tech.com
www.volantfineart.com
Send a private message to Robert Young ContactReply & Quote
Old December 10th, 2015, 06:58 AM   #7 (permalink)
FortyMM FortyMM is offline
Junior Member
Join Date:
Sep 2014
Posts:
16
Liked:
2 times
Default Re: Need advice on turning clients down please.

Keep it simple. You don't need to explain why you are not accepting new clients, just that you aren't.

"
Thank you for your interest in our digitizing services.

I am sorry but we are not currently accepting new clients.

Sincerely,
Me
"
Send a private message to FortyMM ContactReply & Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Do you fire clients? IF so how? Robert Young Embroidery and Digitizing 14 January 24th, 2018 03:42 AM
Finding Digitizing Clients? LNorton Embroidery and Digitizing 25 May 9th, 2012 06:44 AM
Digitizer Advice AllEmbroidery Embroidery and Digitizing 75 September 5th, 2011 09:48 PM
Pant turning machines $6000 for 2 newyorkny4224 Other Ads 0 February 1st, 2011 04:28 PM
Seeking advice on the printing, flash, dryer process TLW23692 Screen Printing 0 October 1st, 2010 09:17 AM

All times are GMT -4. The time now is 12:04 PM.
Copyright © 2011 DigitSmith. All rights reserved.
Forums software by VBulletin, Copyright © 2000-2019, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.