I am new to the Futura CE-200. Very excited about it. Problem-cannot get the autopunch software to work and once I load it, Futura software will not open at all. I have downloaded the upgrade from the Singer website. Any help will be greatly appreciated.
Signed: Stranded in embroidery thread! (Sue)

• Email User • Private Message User • Reply & Quote

Hmm..that's very odd. Installing and opening software should be very straightforward. The only thing I can think of is that somehow the software did not install properly or if the software was working before you upgraded, maybe you did not upgrade it properly by choosing the wrong upgrade package for your system.

Have you tried uninstalling the software then restarting the computer and then installing the software again? Does the software work before the upgrade? We need more details and tell us what operating system you re running

• Private Message User • Reply & Quote

i've got exactly the same problem as sue, i've tried doing as ren70 but end up having the same problem, not only futura shortcut icon not loading, also thru' start/all program/futura didnt work/load either. however, if futura main program on its own, no problem so far. but no point either since i actually wanted to work with autopunch.. help needed, and highly appreciated! many thanks.

by the way, i'm on windows XP, pentium 4, 512mb RAM. thanks once again!

• Email User • Private Message User • Reply & Quote

I started with a fresh installation of Windows XP and did not install any updates. I did this because I am not going to go onlne with the computer. Autopunch has since worked!!!

Now I am experiencing 2 major problems:
bobbin looping
Feed dogs won't work after switching back to sewing from emboidery

I can see that the machine can be wonderful--but it seems to be over the rainbow right now!

Any suggestions?
Thanks, Sue.

• Email User • Private Message User • Reply & Quote

I am also having the same problem that Futura Autopunch will not install. It keeps saying that the installation is aborted. Does anyone know how to correct this yet? I have Windows XP Professional Service Pack 1, 512 MB of Ram. I was using Autopunch, then I installed the correct service update and then I couldn't even click on Futura and open it. I went back in and uninstalled the update and reinstalled Futura, and now the Autopunch will not install. Any help would be greatly appreciated. I miss using Autopunch. Thanks

• Email User • Private Message User • Reply & Quote

Hiya its something to do with window update KB917422. uninstall that specific update n follow as attached. hope this helps. it worked well with me.

Attached Files

Removing Security update for Windows XP KB917422.pdf (67.5 KB, 379 views)

• Email User • Private Message User • Reply & Quote

Thank you Eastview! That definately was the problem in my case too. My program still seems to act up a little, but I am just glad I was able to install the Autopunch. I am glad you were able to help. I emailed SINGER many times and never got a response. I wanted to purchase Photostitch and Cross Stitch for my machine, but with all the problems with Autopunch and the fact that you can never get any help from SINGER, who knows what I will do. I guess I just wish that SINGER thought as much of their customers as we think of their products. SINGER is always there when you want to spend the money, but have a slight problem and SINGER has left the building.

• Email User • Private Message User • Reply & Quote

Hi I am also having the same problem. Futura will not load after installing autopunch. i've tried all the suggestions here short of a fresh xp installation. i'm ready to pull out my hair!
someone please help. going to try again after a good nights sleep

• Email User • Private Message User • Reply & Quote

I've only had my futura 200 for three weeks and I can't stop creating embroidery items. It's so much fun. I had the same problem when I loaded autopunch (hyperfront would have created the same problem also.) A friendly singer dealer gave me the answer. It's a conflict with a windows xp update. You can fix it. Here's how to do it: The update was fairly recent (not before June, 2006 for sure). First, you have to go to control panel, click on security center. Then left click on automatic updates located at the bottom of the pop-up screen. Select notify me but...or turn off automatic updates.Click OK. Now, to remove the problem update. Go to control panel. Left click on add/remove programs. Check the "show updates" box. Scroll down and look for "Security Update for Windows XP (KB917422). It WILL be there. left click on this update. Left click on remove. Continue following the prompts to remove the update. Reboot computer. Mine did that automatically. I reinstalled autoPunch. It didn't cause Futura software to "not open". I immediately went to Create on the Futura page. Auto punch is there. I pulled up a favorite clip art piece that I'd saved. I followed the steps right through to the sewing part. It set my little clip art piece up with 12 different colors for the design. I transmitted the design and it sewed up. I hope this will help you guys who are having the same problem I was having. Good luck.

• Email User • Private Message User • Reply & Quote

Thank you eastview! We have been having the same problem. Your fix resolved the issue with Autopunch!!!!

• Email User • Private Message User • Reply & Quote