We are new to the business and it didn't take long for us to relize that we needed to focus on the art of embroidery, not the art of digitizing. We took some images to our local embroidery shop that offered digitizing as a service. The end product was horrible and the customer service was worse! Not to mention that the seventy dollars she charged was something I would have a hard time passing along to potential customers. We were bummed.
I remembered seeing a couple threads on this forom with folks offering what seemd to be quite affordable digitizing. We decided to give it a try, and after poking around a bit it became evidant that these vendors were actually overseas. This was disapointing to say the least.
I found a thread started by "harleydude777". Brent has been the best thing that has happened to our business. I can't speak harshley of the other digitizers on this forom because we havn't used any others.
Brent understands what it takes to produce a quality product. He understands our limitations and works his *** off to make things work. His pride in his work shows and is priceless. It is reflected in our final product we give our customers. The patterens he sends us run efficiently and smooth. He is old-school and hand punches most of our images for us. Check out our gallery in our website @ albatrossembroidery.com to see some of his work.
Customer service with Brent is outstanding. I find his pricing to be more than reasonable. He doesn't charge by the stitch per/say, but rather by the complexity of the pattern. In other words- im not paying for 20,000 stitchesw of fill. Most of his work for us is in the 10-20 dollar range. His turnaround time has always been less than 24hrs., and more than once he has accomidated me on rush orders.
Best of all......he is an American working in America the same as me. I will support American products whenever possable. Drop him a line and see what he can do for you,
you won't be dissapointed. Brent Burghy
Sandy Davis
Albatross Creative Embroidery
AlbatrossEmbroidery.com