Policy for edits of the design

Robert Young · August 25th, 2016, 01:20 PM

Quote:

Originally Posted by digitizingninjas

I always ask to attach file for which they need edit, usually it is size change most of the time

so in that case they are asking you to edit a file you did not digitize? those I always charge for, sorry. If it is our file we will do the best to make you happy but I feel no compulsion to guarantee OTHER digitizers' work.

digitizingninjas · August 26th, 2016, 10:01 AM

Agree... but how if he started using us and left old digitizer

MegaDigitizing · August 26th, 2016, 11:02 AM

Do you really think just because you edit one file for size change (unless it's for quality). They will left the their old digitizer which they have been sending their works for years (lots of designs). I don't think so.

digitizingninjas · August 27th, 2016, 05:25 AM

Quote:

Originally Posted by MegaDigitizing

Do you really think just because you edit one file for size change (unless it's for quality). They will left the their old digitizer which they have been sending their works for years (lots of designs). I don't think so.

It depends on service ?

digidana · August 27th, 2016, 05:27 PM

i edit designs that i didn't create all the time, and a lot of the time i don't charge for it. sometimes its a customer that i've had for years, and THEIR customer brings them a disk that needs resized a bit or needs a few changes. if they're quick edits, i don't charge for them. even if i didn't create the design originally. wilcom does a pretty good job resizing dst files, and if it does ok, i send them the design...no charge. sometimes it needs redone, and i will charge for that....or if the edits are extensive. it just takes a minute to do...and i don't mind doing it. i consider it good customer service.

digitizingninjas · August 27th, 2016, 11:14 PM

Edits should not be charged, i too consider it good customer service

Robert Young · August 29th, 2016, 09:28 AM

Quote:

Originally Posted by MegaDigitizing

Do you really think just because you edit one file for size change (unless it's for quality). They will left the their old digitizer which they have been sending their works for years (lots of designs). I don't think so.

Leave their old digitizer? probably not.. BUT the more times their "old" digitizer is unavailable or cannot do something and the client comes to you.. well , a seed is planted and who knows. one day you might be their "old" digitizer!

digidana · August 29th, 2016, 05:36 PM

there are all kinds of reasons that people leave their old digitizers. i just picked up a pretty big company because their old digitizer took two weeks to get them a design. i've had to edit/resize a few of their old designs....and the quality of the designs should have been enough reason to leave. :0)

but, people don't want to wait that long to get their work done. i try to end every day with a nearly clean slate so i don't keep people waiting. even if it means starting way early, working really late and occasionally on weekends. i don't believe in backlog.

MegaDigitizing · August 30th, 2016, 11:41 AM

Two weeks? wow was it lazy company or big company? lol . There is one thing wrong by sending designs to big companies for digitizing. They don't care about small clients. They only take those client seriously who send bulk designs on daily basis.

We send out every design by the end of the day. Quality and turn around time is the main concern for the client.

digidana · August 30th, 2016, 12:48 PM

Quote:

Originally Posted by MegaDigitizing

There is one thing wrong by sending designs to big companies for digitizing. They don't care about small clients. They only take those client seriously who send bulk designs on daily basis.

agreed. i've always thought that if someone sends a design to a big company that consistency could be an issue too. if its a team of digitizers, some are going to be better than others. it seems like you'd never know what you were going to get. i'm contact by overseas digitizers all the time wanting to do my designs for a couple of bucks and then have me resell them. won't ever happen. i'm too much of a control freak.