DigitSmith

Policy for edits of the design

Like Tree3Likes

Reply
 
Thread Tools Search this Thread
Old August 21st, 2016, 11:39 AM   #1 (permalink)
MegaDigitizing MegaDigitizing is offline
Junior Member
Join Date:
Aug 2016
Posts:
23
Liked:
0 times
Default Policy for edits of the design

Hi,

I have some clients who send us designs for edits even after 5 months. Do you think I should charge them? What is your policy for edit the designs?

Thanks.
__________________
Megadigitizing - Embroidery Digitizing & Vector Art Service http://www.Megadigitizing.com
(Left Chest | Cap $12 + $3 SEW OUT SAMPLE (Optional) / Jacket Back $30 ) | Leather Patches, Printed Patches, Embroidered Patches etc.
Send a private message to MegaDigitizing ContactReply & Quote
Old August 21st, 2016, 01:42 PM   #2 (permalink)
Robert Young Robert Young is offline
Senior Member

Robert Young's Avatar
Join Date:
Oct 2007
Location:
Harlingen, TX
Posts:
1,460
Liked:
181 times
Default Re: Policy for edits of the design

if the "edit" is to improve quality then we would not charge. So if they want a larger version to help the small lettering sew better then I would consider that an edit and there would be no charge. But if they wanted a larger version of a left chest to now sew on a towel, to me that is not an edit, but a "revision" and we do charge for those. (underlays had to change, densities, etc)

Changes to improve quality "edits", no charge
Changes in the actual design, new lettering, new years, etc are "revisions" and would incur a charge.
__________________
Modern Embroidery Designer
www.volant-tech.com
www.volantfineart.com
Send a private message to Robert Young ContactReply & Quote
Old August 21st, 2016, 04:19 PM   #3 (permalink)
MegaDigitizing MegaDigitizing is offline
Junior Member
Join Date:
Aug 2016
Posts:
23
Liked:
0 times
Default Re: Policy for edits of the design

Thank you Robert. But I have one question, there is no time limit for edition of the design after you digitize and send that design to them?

Appreciate your reply.
__________________
Megadigitizing - Embroidery Digitizing & Vector Art Service http://www.Megadigitizing.com
(Left Chest | Cap $12 + $3 SEW OUT SAMPLE (Optional) / Jacket Back $30 ) | Leather Patches, Printed Patches, Embroidered Patches etc.
Send a private message to MegaDigitizing ContactReply & Quote
Old August 22nd, 2016, 11:57 AM   #4 (permalink)
Robert Young Robert Young is offline
Senior Member

Robert Young's Avatar
Join Date:
Oct 2007
Location:
Harlingen, TX
Posts:
1,460
Liked:
181 times
Default Re: Policy for edits of the design

To me if it is for something to help with quality then there should be no charge. I guess the real question is... " Is the embroiderer AND the digitizer still in business for a time limit to matter"?

We have been around since 2001. A lot has changed since then with people and their companies.
__________________
Modern Embroidery Designer
www.volant-tech.com
www.volantfineart.com
Send a private message to Robert Young ContactReply & Quote
Old August 22nd, 2016, 01:51 PM   #5 (permalink)
digidana digidana is offline
Senior Member
Join Date:
Jan 2011
Posts:
271
Liked:
60 times
Default Re: Policy for edits of the design

i wouldn't charge them. especially if it was something that was my fault....but most of the time i don't charge for minor edits, even if its a design i didn't create. i figure if i can make the edits faster than i create an invoice then it doesn't make sense to charge for it. i just consider it great customer service.
Send a private message to digidana ContactReply & Quote
Old August 23rd, 2016, 01:23 PM   #6 (permalink)
Robert Young Robert Young is offline
Senior Member

Robert Young's Avatar
Join Date:
Oct 2007
Location:
Harlingen, TX
Posts:
1,460
Liked:
181 times
Default Re: Policy for edits of the design

so today a client sends in an edit request for a design they claimed we digitized. we did not. (digitizers will agree, we can look at a design and KNOW whether it was done in our style or not... remember NO SCHOOL FOR THIS, so we all have our unique methods and idiosyncrasies.) there was a design using the same project name for them done 27 months ago.. but it totally was not the same design.

Client seems upset that we would not fix the new design for free as it has the same project name.. .even though they are different logos. So I quoted $25 to redo the design that we had nothing to do with ... they were like, Fine.. but fix the one done in 2014 because it is now puckering. lol

so sorry, has the fabric changed or has it always puckered since 2014? may we see an image of your current sewout as that would show us what changes we could do?
__________________
Modern Embroidery Designer
www.volant-tech.com
www.volantfineart.com
Send a private message to Robert Young ContactReply & Quote
Old August 24th, 2016, 12:16 AM   #7 (permalink)
digitizingninjas digitizingninjas is offline
Member
Join Date:
Aug 2016
Posts:
47
Liked:
0 times
Default Re: Policy for edits of the design

Hi Robert

Lot of information for me as how to deal with clients, i am new in freelancing. I will offer free edits in start.
__________________
Steven S
Freelance Digitizer and Vector Artist
First Two Designs Free (Embroidery Digitizing Only)
Price $10 per design - Email : [email address]
Send a private message to digitizingninjas ContactReply & Quote
Old August 25th, 2016, 08:11 AM   #8 (permalink)
MegaDigitizing MegaDigitizing is offline
Junior Member
Join Date:
Aug 2016
Posts:
23
Liked:
0 times
Default Re: Policy for edits of the design

Quote:
Originally Posted by Robert Young View Post
so today a client sends in an edit request for a design they claimed we digitized. we did not. (digitizers will agree, we can look at a design and KNOW whether it was done in our style or not... remember NO SCHOOL FOR THIS, so we all have our unique methods and idiosyncrasies.) there was a design using the same project name for them done 27 months ago.. but it totally was not the same design.

Client seems upset that we would not fix the new design for free as it has the same project name.. .even though they are different logos. So I quoted $25 to redo the design that we had nothing to do with ... they were like, Fine.. but fix the one done in 2014 because it is now puckering. lol

so sorry, has the fabric changed or has it always puckered since 2014? may we see an image of your current sewout as that would show us what changes we could do?
27 months ago aaah!! that's way too long for asking an edit I guess but we all have to do it anyways. The oldest edit we have done for our client was like 13 months old design that we have digitized for them and we didn't charge.
__________________
Megadigitizing - Embroidery Digitizing & Vector Art Service http://www.Megadigitizing.com
(Left Chest | Cap $12 + $3 SEW OUT SAMPLE (Optional) / Jacket Back $30 ) | Leather Patches, Printed Patches, Embroidered Patches etc.
Send a private message to MegaDigitizing ContactReply & Quote
Old August 25th, 2016, 08:40 AM   #9 (permalink)
digitizingninjas digitizingninjas is offline
Member
Join Date:
Aug 2016
Posts:
47
Liked:
0 times
Default Re: Policy for edits of the design

Quote:
Originally Posted by MegaDigitizing View Post
27 months ago aaah!! that's way too long for asking an edit I guess but we all have to do it anyways. The oldest edit we have done for our client was like 13 months old design that we have digitized for them and we didn't charge.
I always ask to attach file for which they need edit, usually it is size change most of the time
__________________
Steven S
Freelance Digitizer and Vector Artist
First Two Designs Free (Embroidery Digitizing Only)
Price $10 per design - Email : [email address]
Send a private message to digitizingninjas ContactReply & Quote
Old August 25th, 2016, 01:18 PM   #10 (permalink)
Robert Young Robert Young is offline
Senior Member

Robert Young's Avatar
Join Date:
Oct 2007
Location:
Harlingen, TX
Posts:
1,460
Liked:
181 times
Default Re: Policy for edits of the design

Quote:
Originally Posted by MegaDigitizing View Post
27 months ago aaah!! that's way too long for asking an edit I guess.
just this week we have had two requests for edits for designs that are over 5 years old. we did, they were for quality.. but my internal mini-mind question is.... "so you sewed this how many times in the past 60+ months without this change being needed? "
__________________
Modern Embroidery Designer
www.volant-tech.com
www.volantfineart.com
Send a private message to Robert Young ContactReply & Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Design Works PROŽ for Vinyl - CYBER MONDAY SALE PRICE!! designworkspro Product/Service Promotion 0 November 26th, 2012 10:43 AM
Quality Design Online Promotion Business Sale mrgtron Business for Sale 1 October 27th, 2010 08:47 PM
'tshirt software' Online Design Businesses For Sale mrgtron Other Ads 0 April 13th, 2010 07:33 PM

All times are GMT -4. The time now is 07:52 PM.
Copyright © 2011 DigitSmith. All rights reserved.
Forums software by VBulletin, Copyright © 2000-2024, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.