Printex Press PROBLEMS

Binkspot · February 2nd, 2012, 09:53 PM

Quote:

Originally Posted by Binkspot

I'm doing this because I can. As far as I know I am not getting paid from Printex but if my services are needed beyond phone conversations someone will have to pay.

I'm certain that if I requested payment from Printex I would be compensated. Seriously though a few minuets on the phone wont make or break me. I still answer the phone for the guys on the boats.

Screen Printer · February 2nd, 2012, 10:02 PM

Quote:

Originally Posted by Interested Observer

Who supports the Mustang presses? Where is the office, the parts inventory, the authorized service tech? All machines will have issues sometime. Who's watching your back?

I called Mustang today....ordered 12 new pallets.

12" X 22" for youth clothing

Mustang has an office in Chicago that has parts

The skeleton is made in poland..then shipped to Chicago for assembly...install all parts.....wiring...etc.

They have all the parts except the main structure there.

In fact...he is sending me a new foot petal.

The wire was set for the load station....he is sending me a new foot petal with a longer wire so I can run the press from the unload station if I want to be a 1 man show.

If I need repair...RWB will handle it.

If not...Mark is the guy in Chicago.

Down the road after warranty.....If I still need someone...I could hire Brian.

Alan even offered to help with it.

spotcolorsupply · February 2nd, 2012, 10:06 PM

Quote:

Originally Posted by Screen Printer

He told me he wanted to make it right for everyone.

Sadly... Intention is irrelevant

GraphicDisorder · February 2nd, 2012, 10:56 PM

Video the screen/functions....

All of em.... Don't forget the seqencing section.

pushing ink · February 2nd, 2012, 11:03 PM

I still want to know how Robert claims he has the exclusive rights to sell Printex,when he owns nothing. This hole will get DEEP and wide soon when the lawsuit from M&R comes out. I was taking to a person today who talked to Robert and he Was pretty upset about the boards and 244. He said Robert doesn't know how he is going to come through this.

All Barnes had to do is give me my presses and fix them when they had issues and he as not.

If I was him I would just give my money back and move on, this isn't going away.

He caused this mess and he is going to have to fix it. I would think 150k would be a CHEAP fix to have all this bad press and more to come I'm sure, to just go away.
Maybe Ted can loan him the money!

srimonogramming · February 3rd, 2012, 12:21 AM

Damn, I need to pick my jaw up off the table. I just got back from an enlightening dinner and I came home to this business, wow. When I left work at 6, I don't think this thread was even 2 pages yet, then after a burger and fries at a great Austin institution on 6th street, we are up to 6 pages and counting. I've been compiling thoughts and opinions on our entire industry and the players within it for a few years now, and I think I've got a pretty good handle on it by now.

This time last year I wondered how the new manufacturer would fair and thought they had issues, but maybe they could work through them, but each day it's looking more and more like that isn't ever going to happen. You can't put this toothpaste back in the tube, or put enough lipstick on this "fatty pig fatty" to make her look good. I'm simply amazed, but not surprised at how all this has played out. I've always hoped things would work out good for everyone that deserved it, and those who don't deserve success would get weeded out. I wish nothing bad to those who work hard and are honest people, this industry is hard enough to have to deal with as it is. I've long held hope that this whole mess would get worked out and things could be fixed well enough but I really don't see a good ending coming in this complex saga. It's entertaining, amusing to some, but I think we'd all agree there is definitely some sad aspects to this.

Ok, time for me to go to bed, hopefully this won't get too out of hand while I'm snoring my a s s off.

musterdbom · February 3rd, 2012, 09:56 AM

Did you fix it yet?

Did you check tightness of all the little screws on the head card plugs? Check tightness of screws on center card distribution connectors? Does it detect the head when you turn on the main display?

inkman996 · February 3rd, 2012, 11:01 AM

As for my press and its problems. We all need to remember it is not I that shut tech service out. I initially started only with Robert. I made it clear Robert will never step foot in here again. Then I had to step that up and refuse Brian, Sara, and Robert for fear of intentional sabotage or negative accusations such as Preston trying to blame everything on Operator Error. At that point I made it very clear Poland was welcome anytime to come in here and talk and deal with our machine, even at the least communicate with me through email. It was not until more crap came from Robert that we decided we did not even want the press anymore let alone tech service, we simply wanted it gone and be done with Robert for good. I made an offer to Robert to remove our press for much less than we paid, if he took us up on it he could have sold it with a profit even and the feud between me and him would have ended because I also offered a blanket gag on both of us concerning each other and Printex.

If he took the high road things would have been so much better for both of us, but alas Robert lives for the controversy and drama, he prefers it over doing the right thing.

pushing ink · February 3rd, 2012, 11:51 AM

UPDATE:

Brian has got our press running, It took about 45 minutes [ that Robert Barnes wouldn't spend to help us out] and it was a card, we switched it out from another head. This is the forth time we have done this. We Really need parts, never received our parts package.

Brian is the last great hope for Printex, and he is awesome.

As for Robert Barnes, I want my money back. He is terrible to buy from and customer service is non-existant!

srimonogramming · February 3rd, 2012, 12:06 PM

How many shops did or didn't get the spare parts package that I remember reading about?