Printex Press PROBLEMS

pushing ink · February 2nd, 2012, 06:12 PM

Let's see, set up a 7 color of 1000 shirts head 10 quit working, called my salesman Robert Barnes no answer. Had to call Brian and he spent a while on the phone with one of my guys, for FREE. We weren't able to get it up and running. For christ sakes this is a NEW press. I think before anyone buys a press you need to know a few things.

1. If the person selling you the press is reputable and stands behind the product.

2. Technical support is available and you will get up and running, I know with Phil at workhorse we never had this problem, and any problems we had we answered asap and fixed. NOTE: we never bought any press from workhorse and they STILL helped us.

3. Make sure PARTS are available in the USA.

4. Make sure they have installers and techs to help you! What good is a warranty if they don't take your call and fix your s h i t.

I will report what happens and how soon it gets resolved.

If my press issues are not addressed and my other press arrives, we will be FORCED to go to court, Also we will be buying other machines. This will be updated here on a daily basis.

pushing ink · February 2nd, 2012, 06:40 PM

Robert, called back and hung up! We tried to call him back 6 TIMES.

srimonogramming · February 2nd, 2012, 06:46 PM

This is unfortunate to hear. Have you swapped out the printhead control panel yet? I'm sure Brian has already gotten you much further than I ever could but I thought I'd ask.

pushing ink · February 2nd, 2012, 06:52 PM

Quote:

Originally Posted by srimonogramming

This is unfortunate to hear. Have you swapped out the printhead control panel yet? I'm sure Brian has already gotten you much further than I ever could but I thought I'd ask.

Got off the phone with Robert and he REFUSED to help me.

inkman996 · February 2nd, 2012, 07:26 PM

Jeff what exactly is wrong or going on. At the least maybe someone here can make a good guess on what's going on.

Interested Observer · February 2nd, 2012, 07:48 PM

Forget all the bs and rwb for a minute. Why did you buy a Printex? If you answer this honestly, you will realize why you have unresolved issues with your press. This isn't a blue team or any team smart *** comment. Printex USA was the vision of one man and a lot of internet smoke. It was offered at a price that was very attractive. Too attractive? That doesn't mean it is a "bad" machine or can't be fixed, but ***** happens to all machines in all industries. With the right team - in Europe and US - the concept is great, but without a strong support system in sales, service, logistics, etc. to back it up.... wooops!! The old saying "you get what you pay for" is around for a reason. Service isn't free. Parts inventory costs money It's a cost of doing business that eventually shows up somewhere.

inkman996 · February 2nd, 2012, 08:14 PM

Holy $hit "the guy in the east" is still waiting for that flash WTF he was waiting for it back when my press was installed.

Like Alan said did you try swapping the control panel on the heads or are they maybe programmed specifically to each head.

pushing ink · February 2nd, 2012, 08:16 PM

Now Barnes is asking Brian to take on his responsibilities, Nothing is ever Robert's fault!

pushing ink · February 2nd, 2012, 08:17 PM

Quote:

Originally Posted by inkman996

holy $hit "the guy in the east" is still waiting for that flash wtf he was waiting for it back when my press was installed.

Like alan said did you try swapping the control panel on the heads or are they maybe programmed specifically to each head.

twice!!

Binkspot · February 2nd, 2012, 08:31 PM

It's a communication issue between the print head and main control. We need to check a few more things, maybe 20 min to find the root trouble.They had to get this order out tonight so they moved some screens around to print. I told Jeff when they get in tomorrow morning to call and I will walk his guy through the rest of the trouble shooting steps to get him running again.