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Printex Press PROBLEMS

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Old February 3rd, 2012, 12:07 PM   #31 (permalink)
pushing ink pushing ink is offline
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Default Re: Printex Press PROBLEMS

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How many shops did or didn't get the spare parts package that I remember reading about?
I have a list of all the problems with Printex presses.
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Old February 3rd, 2012, 12:13 PM   #32 (permalink)
GraphicDisorder GraphicDisorder is offline
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Default Re: Printex Press PROBLEMS

So all these spare parts kits he pimped nobody got one? WTF.

Item not as described.

Was this on your invoice/contract? If so that's breach of contract. Well its already breach of contract since they haven't given you your 3rd press. At this point it's laughable.
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Old February 3rd, 2012, 09:04 PM   #33 (permalink)
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Default Re: Printex Press PROBLEMS

So I understand Robert has an exclusive distribution/service deal for Printex in the US, correct? How long is this contract?

I cannot for the life of me imagine that he has held up his end of that contract 100%. He's reamed everyone he comes in contact with business wise. I'm sure it's barely worth the paper it's written on at this point.
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Old February 4th, 2012, 12:51 AM   #34 (permalink)
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Default Re: Printex Press PROBLEMS

Is Poland even aware of the issues and publicity. Someone should either email them links or screenshots to show the damage the lack of service in quickly resolving issues will cause them in future sales. They need to be able to sort issues if Robert won't or can't. I may be wrong and 244 can correct me but doesn't MnR have a 24/7 helpline. Even in our business we have a 24/7 free phone that diverts to my cellphone and it always gets answered or replied within the hour no matter what time or day.
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Old February 4th, 2012, 08:05 AM   #35 (permalink)
GraphicDisorder GraphicDisorder is offline
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Default Re: Printex Press PROBLEMS

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Is Poland even aware of the issues and publicity. Someone should either email them links or screenshots to show the damage the lack of service in quickly resolving issues will cause them in future sales. They need to be able to sort issues if Robert won't or can't. I may be wrong and 244 can correct me but doesn't MnR have a 24/7 helpline. Even in our business we have a 24/7 free phone that diverts to my cellphone and it always gets answered or replied within the hour no matter what time or day.
From what others have said is ALL email gets fwded right to Robert. So I guess we have to assume they washed their hands of these problems.
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Old February 4th, 2012, 10:42 AM   #36 (permalink)
vicb vicb is offline
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Default Re: Printex Press PROBLEMS

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Originally Posted by Printwizard View Post
Is Poland even aware of the issues and publicity. Someone should either email them links or screenshots to show the damage the lack of service in quickly resolving issues will cause them in future sales. They need to be able to sort issues if Robert won't or can't. I may be wrong and 244 can correct me but doesn't MnR have a 24/7 helpline. Even in our business we have a 24/7 free phone that diverts to my cellphone and it always gets answered or replied within the hour no matter what time or day.
M&R has 24/7 365 days a year service. I've even had 244 call after hours and on weekends to address minor issues.
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Old February 4th, 2012, 11:23 AM   #37 (permalink)
Prosperi-Tees Prosperi-Tees is offline
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Default Re: Printex Press PROBLEMS

Heck I emailed Lawson last night at midnight asking about a used Lawson dryer I bought and got a response 6 hours later on a Saturday even. Although I did not like the response because they want to sell me a manual for $35.00 but at least they got back to me quickly.
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Old February 4th, 2012, 11:53 AM   #38 (permalink)
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Default Re: Printex Press PROBLEMS

Have you seen the price of paper these days....
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Old February 4th, 2012, 12:21 PM   #39 (permalink)
Prosperi-Tees Prosperi-Tees is offline
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Default Re: Printex Press PROBLEMS

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Have you seen the price of paper these days....
the $35 was for a download and $55 for hardcopy
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Old February 4th, 2012, 12:41 PM   #40 (permalink)
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Default Re: Printex Press PROBLEMS

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the $35 was for a download and $55 for hardcopy
Ridiculous, they must really think people are stupid...
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