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Props to the Workhorse Service/Parts Dept.

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Old December 13th, 2010, 12:51 PM   #1 (permalink)
SClow303 SClow303 is offline
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Default Props to the Workhorse Service/Parts Dept.

I just bought out another local shop here in Ohio this past Saturday. Included in the transaction among several presses was an 8 color 8 station Mach press. I had broken the press down to move it and thought while I had it apart I would replace any worn parts. I called out to Phoenix this morning and got a very knowledgeable women on the phone that help me out. She new every part of that press and got me everything I need to get it back up to tip top shape. Easy to deal with, knew the product very well and even went out of her way to let me know I could go a cheaper route on a few of the things I needed then the way I originally had intended to go. Always nice to have an easy transaction like that.
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Old December 31st, 2010, 12:21 AM   #2 (permalink)
wickedcool wickedcool is offline
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Default Re: Props to the Workhorse Service/Parts Dept.

I completely agree with the first comment. I have 2 Workhorse Powerhouse dryers and one of their Photosharp exposure units. Each time I've purchased one of their items (used from craigslist/digitsmith), I've replaced something worn or broken by the previous owner. I second that their service dept can't be beat! Steve and Joyce, have even overnighted me parts. I paid for the overnight shipping, but they did get the parts delivered to me next day. Try getting that kind of service from another major manufacturer.

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Old December 31st, 2010, 07:58 AM   #3 (permalink)
repogolfer repogolfer is offline
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Thumbs up Re: Props to the Workhorse Service/Parts Dept.

+1

Great customer service!
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Old January 2nd, 2011, 05:42 PM   #4 (permalink)
Tdunham Tdunham is offline
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Smile Re: Props to the Workhorse Service/Parts Dept.

Quote:
Originally Posted by wickedcool
Steve and the woman that I believe the first commenter talked to (I want to say it's Pam, but I'm probably wrong) have even overnighted me parts.
Her name is Joyce and I have passed your comments on to her.

Thank you !
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Old January 2nd, 2011, 08:43 PM   #5 (permalink)
SClow303 SClow303 is offline
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Default Re: Props to the Workhorse Service/Parts Dept.

Well Joyce definitely knew her stuff! I will be talking with her in the next couple of days to order some more spare parts.
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