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Robert and Printex

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Old August 1st, 2012, 09:35 AM   #1 (permalink)
inkman996 inkman996 is offline
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Default Robert and Printex

I posted this in another thread but figured I should start a new topic. This topic will be active and if Robert does not take it serious from one of his customers needing tech help it will only look bad on him and hopefully a red flag for future Mustang buyers. If he does follow up then it will look good for him and future customers. Lets see.






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Make the list take lots of pics and video, it will be good for Andrew, if Printex can get some real information, then that could be a step in the right direction, common sense can be fun sometimes.
Real information? WTF so are you now admitting that any of my known issues was never relayed to Poland, you stepped in to that one.

I spoke many times with Andrew he knows many months after the fact what my issues are. But he lost any trust I had in him or respect for that matter when he played along with your US visit BS. That is going to be something really hard to earn back.

How about this for a baby step.

My software is buggy always has been, you had Brian install an upgrade that turned out to be a disaster and dangerous, Brian had to revert back to the original software version. Only problem is it locks up and if the flash is on when it locks up the flash stays on till I manually turn it off, the time out does not even work at that point because the software is frozen. When the software freezes you have to reboot the machine from scratch, that requires re-homing the servo and waiting on the software to recognize all components this takes time and completely throws your sequence out of whack.

My suggestion is this, provide me with the PC adapter and a free version for the software and sned me an update of the software so I can do it my self. This at least would solve one issue with the press. As long as the software update is sent as as an autoexecutable or something along them lines I wont have to be privy to OEM software. I always said in the past the adapter is something all Printex customers should have on hand so future updates can be done by them in a timely fashion.

Lets see where you and Andrew go with this idea for me.

If this works out then we can talk about the lift cylinder, remember my base already has a larger bolt pattern drilled out for the correct OC so replacing the crappy one on mine should be relatively easy and cheap.
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Old August 1st, 2012, 09:51 AM   #2 (permalink)
Collective Clothing Collective Clothing is offline
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Default Re: Robert and Printex

Let's give Andrew a chance to do a video Skype with you from Poland, what do you say?
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Old August 1st, 2012, 09:55 AM   #3 (permalink)
inkman996 inkman996 is offline
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Default Re: Robert and Printex

I would with Andrew.
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Old August 1st, 2012, 10:00 AM   #4 (permalink)
Collective Clothing Collective Clothing is offline
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Default Re: Robert and Printex

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Originally Posted by inkman996 View Post
I would with Andrew.
Barnes will set it up, do you want Binkspot to sit in on it?

It would be a good idea to make an outline of every issue to keep things moving in a direction.
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Old August 1st, 2012, 10:01 AM   #5 (permalink)
pushing ink pushing ink is offline
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Default Re: Robert and Printex

I will call Andrew now and see!
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Old August 1st, 2012, 10:09 AM   #6 (permalink)
inkman996 inkman996 is offline
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Default Re: Robert and Printex

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Originally Posted by Collective Clothing View Post
Barnes will set it up, do you want Binkspot to sit in on it?

It would be a good idea to make an outline of every issue to keep things moving in a direction.
The ball is in your court not mine. We have had the press for over a year now there is nothing more we can do short of suing but that is out of the question and pointless.
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Old August 1st, 2012, 10:26 AM   #7 (permalink)
Collective Clothing Collective Clothing is offline
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The ball is in your court not mine. We have had the press for over a year now there is nothing more we can do short of suing but that is out of the question and pointless.
Do you want Binkspot to join the video conference?
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Old August 1st, 2012, 10:27 AM   #8 (permalink)
inkman996 inkman996 is offline
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I do not speak for Brian Robert. Brian is no longer an employee of yours so I have no idea what he is or is not willing to do. If Printex agrees to pay him for any work and he accepts then he is always welcome to join in but I refuse to take him for granted.
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Old August 1st, 2012, 10:40 AM   #9 (permalink)
GraphicDisorder GraphicDisorder is offline
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Default Re: Robert and Printex

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Originally Posted by Collective Clothing View Post
Barnes will set it up, do you want Binkspot to sit in on it?

It would be a good idea to make an outline of every issue to keep things moving in a direction.
You mean other than south?
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Old August 1st, 2012, 10:59 AM   #10 (permalink)
Collective Clothing Collective Clothing is offline
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Originally Posted by inkman996 View Post
I do not speak for Brian Robert. Brian is no longer an employee of yours so I have no idea what he is or is not willing to do. If Printex agrees to pay him for any work and he accepts then he is always welcome to join in but I refuse to take him for granted.
Brian was an employee of Printex? weird
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