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What is the actual difference between RPM and Mustang??????

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Old April 11th, 2012, 11:17 PM   #41 (permalink)
Prosperi-Tees Prosperi-Tees is offline
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Default Re: What is the actual difference between RPM and Mustang??????

Agreed, Im in for the long haul and with growth comes change. It is coming for us I can see it, im just impatient at times.
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Old April 12th, 2012, 12:14 AM   #42 (permalink)
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Default Re: What is the actual difference between RPM and Mustang??????

I havent heard anyone speak of SRouque. There is also a machine out of India by Grafica that on paper and pics look great and its all electric. http://www.graficaindia.com/Grafica_...Home/Home.html
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Old April 12th, 2012, 01:03 AM   #43 (permalink)
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I havent heard anyone speak of SRouque. There is also a machine out of India by Grafica that on paper and pics look great and its all electric. http://www.graficaindia.com/Grafica_...Home/Home.html
Closer to home than you think, they have a US agent who also represents
Sias, a major Graphic Screenprinting brand. I'd never seen them. SRoque is a major international brand. I recall Winston reconning them the best bang for your buck 12 colour at about $60k. Smooth machines apparently, I will have a turn on one at a factory we farm out to next week if I can. I figure half an hour with pleasantries, and I will try hijack the factory tour and time with the sales staff half way round, I'd rather play with their machine, talk and muck up somebody else's printing while I play with it, ruin a few prints, get some ink on me. Far better environment than a boardroom. These guys used to run Wenzhou Changs / Changsinter machines which is a MHM replica, but apparently they're in love with SRoque which is Portuguese.
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Old April 12th, 2012, 01:26 AM   #44 (permalink)
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Default Re: What is the actual difference between RPM and Mustang??????

Who has a US agent? Grafica or SRoque?
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Old April 12th, 2012, 01:46 AM   #45 (permalink)
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RH Solutions LLC
Address: 127 Lakefield Drive, OH, Milford 45150, USA
Contact: Ron Hayden
Email: sales@@rh-solutionsllc.com**** Phone: (+33) 672145741

Website: http://rh-solutionsllc.com
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Old April 12th, 2012, 01:53 AM   #46 (permalink)
Gilligan Gilligan is offline
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Default Re: What is the actual difference between RPM and Mustang??????

Your BMW service analogy is flawed.

You still have FREE warranty service from the dealership. I think Gerry's question was more to that point... where is 2m's warranty service.

Let's say hypothetically speaking, all your screen clamps start leaking... do they just send you a bag of o-rings and expect you to change out 40 o-rings on your 10 color on your own time? Even if the machine has never even printed a shirt yet?
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Old April 12th, 2012, 02:05 AM   #47 (permalink)
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It's not that hard. If someone sent me O rings I could do it. If you bought a machine and had an issue and said "hey buddy, nice you to replace, but I'm under warranty, not on my time". I'd have already found some local electrical and engineering contractors who would support, I'd get 2M to send them the rings, send someone out to your place with the correct tools in a van and do it for you. I'd sort that on my visa, all I would ask is that you be nice and offer them a coffee, and they in return keep your place clean and tidy. It's a cheap, quick and easy solution. Maybe easier than waiting on the service agent across the other side of the state who still has six machines ahead of driving hours across to see yours. Chances are they're a common ring and the contractor would have your auto running with locally sourced rings before 2M courier had a chance to deliver. Same if an MnR broke down here, they won't put someone on a plane and fly out some rings in his suitcase. The local auto guy takes up to six weeks to visit. Now some textile printers have tried other engineers they are just dumbstruck at the difference in speed, quality and service improvement although they may not specialise in these. Likewise burner and gas specialists for driers, drive specialists for gear boxes, motor rewinders, the list goes on...

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Old April 12th, 2012, 02:14 AM   #48 (permalink)
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Your BMW service analogy is flawed.
I think Gerry's question was more to that point... where is 2m's warranty service.
That can be tailored, like most things. Will be in purchase contract. Now if you want a warranty for a longer period of time or higher usage you will pay accordingly. Leasing companies, equipment and vehicle companies will all offer different plans with a price differential in a purchase contract, and of course you would sign that with 2M. For example that will be built into the cost of the TAS. Some cheaper machines only have 6-12 months.

It's a bit like screenprinting, if you want to grow by referral you put things right. Holes in your shirts or bleeding print, maybe even cracking ink. Cracking may be the ink, under curing, or something the person wearing came into contact or washed with, but make it right and move on, and move up. Recurring problem, stop selling that brand of shirt. Do more in service than you have to and you will sell more because people will rave about you. Especially the loud ones on the forums, so they praise your brand and diss the others. Really look after those guys good, even give them bigger discounts.
LOL ;-)

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Old April 12th, 2012, 07:15 AM   #49 (permalink)
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Brandt, the leak that I found during the install at Ted's was the lift cylinder. Also, PW lives in New Zealand, not Europe.
A leak is a leak is a leak. Who cares where he lives though. Clearly doesn't have a clue about US business.

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PW, hit the "ENTER" key from time to time man... I can't read that crap.
AMEN!

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And he has a point... RWB selling Mustangs will hurt your sales, I don't know why you didn't just do like Barnes and call it something else.
Yes a different name may have helped him a lot!
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Old April 12th, 2012, 07:39 AM   #50 (permalink)
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Default Re: What is the actual difference between RPM and Mustang??????

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Brandt.
1) 2M like all companies needs orders and some more work, they will take press orders because businesses need work, Robert can get orders, they will manufacture good machines to specification and supply them to the customer, get it installed and then check up on them to see how they are running.
So let me get this right. Sales at all costs, even if it destroys or tarnishes the brand by getting in bed with the worst of sales/support people. Got it, and please tell me again how we should all not view that as a huge issue reflecting back on 2M?

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2) 2M Reacts to anything that needs attention if they are aware of it, even if a part may have an issue that hasn't faulted yet they will notify and sort any issue out in a timely and professional manner. This is not what Barnes / Printex did. Just because Printex did not make right has no reflection on 2M and how they operate. Different company, different culture. Buy a machine and you will have Mark / Mariusz phone number directly.
2M reacts to problems because they are brought to light honestly and openly by Rick. Wait till that channel gets all muddy. See Playtex for a recent example....don't try to spin it like that was all them. 2M wont be able to fix what they don't know about. Who's to say Barnes will operate like he should to inform 2M of problems. Can you prove he did this with Playtex? Or is this just more of him in your ear or you assuming? BTW having their phone numbers, well that doesn't ensure ****. Playtex users have Andrews number, please tell us again how that is working out?

BTW, where is 3? 1, 2, 4, 5, 6. Got it.

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4) Karma (B.S). Some times the mean get meaner and get away with it, as seen with corporate greed all over the world. People get strong by being nasty and defending their space ruthlessly. Plenty of examples there. Plenty of people like Madoff fooled the best for decades. Be it Finance, Politics, Consumables, Sports Teams or Machines, not always, but sometimes there is nastiness and poison along the way.
Karma still get's them all in due time. Tell us, where is Madoff?

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5) 2M are not into being number one, they are never going to be or desire to be as big as some other Manufacturers. They just want a good steady stream of machines, based around one model with various solid features. Not the biggest, not ten different models from Entry to the Top End. They dont want to be biggest, or number one in the world, just after a comfortable fit.
Interesting, Barnes is already pimping it like that. Best machine on the market, best this, best that. (Claims). I know when I do something the "best" my goal is only to sell a few of them, are you serious with this BTW?

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6) Tell us, get rid of Robert, they need sales. Are you going to fill that void? Where are the sales coming from. You going to rep for them? So until you answer that one, they will graciously supply Roberts customers with damn fine machines that will be delivered and print what was agreed and how its specified to function. This fundamental of business is across the board. Sometimes you can sack customers, sometimes you must take the work and bank the cheque. Sure we sack a few as too hard, but they have to affect us before we sack them. When times are slower we have to do some stuff we dont necessarily agree with. Be it print for a radical church or motorcycle gang or political party. Some times you need the turnover and cashflow and its too detrimental to walk away. I am sure if you convinced some big distributors to take on 2M distribution and they offered more sales then they will drop Robert, question is, can you effect that.
There are a lot of sales people in the US that would be far more capable of selling machines over him. Why would I sell machines, couldn't have less of a desire to do that, but if I did you can be sure it would be with class. Meanwhile back at the ranch, I run a growing successful business. Hell I just hired another employee and 2 part timers. My company has tripled in less than a year, sure I am still a small timer but the rocket has fuel and its pointing up. Go team. BTW Big distributors want proven equipment and while RPM has a history, the Mustang doesn't. Remember Playtex was said to be a "reliable" machine before Barnes came a long and changed them. Please tell us how that worked out.

Maybe you like to watch the same movie over and over, but it ends the same each time you know. Titanic is out in 3D now, are you hoping they see this iceberg this time?
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