Do you fire clients? IF so how?

trik11 · February 19th, 2016, 08:47 PM

Robert I know how you feel. We have a fired a couple over the past 15 years. I did one just the other day. I actually just told them I had price increases this month due to overhead, and raised the price to make it worth dealing with them. I still think they will come back, but at least I will be compensated for the trouble now. one time it was my dad who fired the customer and I was totally in shock as he is the nicest guy in the world. He basically told the lady she needed to take her business else where as everytime we do an order for you, there seems to be an issue, the first time we redid a screen print because she measured it and it was 10.625 in of 10.5 wide...lol she was just very picky. On the last order we did for her we printed down both sleeve, front and back, and she nit picked the order placement and we are talking barely off from one shirt to another, never had one so bad. My dad told her to go Macy's or JC Penny and compare the printed shirts there and see if they are off a hair, she didn't like.

Good luck to you, but I have been in the graphics business for 30 years in several aspects, and I hate to turn away work, but I will not stress over "idiots" anymore, life is too short, enjoy!

Robert Young · February 23rd, 2016, 09:07 PM

trik11.... thank you for your post.. I am sorry but if your client is taking things in EMBROIDERY to a 10th of an inch as a reason to decline the order.. let alone a THOUSANDTH of an inch.. there is something wrong with their understanding of the medium!

some people will look for ANY reason to get something for free. Did that client take the shirts anyway or did she leave them with you?

trik11 · February 24th, 2016, 01:52 AM

Robert, yes the first order she complained about, we redid, and thought we would be nice and give her the "messed up" ones. The next order we did not give them to her, and on her final order she complained on, which was printing front and back and on both sleeves, my dad said enough is enough from this lady, and did what he did ;-)

Robert Young · January 23rd, 2018, 05:09 PM

Zombie thread

new year.... cleaning house.

Sorry to say I have a few that will be getting let go. Most are TERMS clients.... I am sorry when you are 60plus days out I am tired. THEN you have the nerve to ask for RUSH service? well at the very least those RUSH orders should be on cc. why should we put your order ahead of all others and then have to wait 60plus , 90plus days to receive payment???????? NO, you want 2 hour service then you should pay in real time!

you call and I get it, the dept does not know anything about the accounts payable dept. so it is not their fault. I have to be careful to not spill the beans with them... who knows if they have payroll issues too.

and then you have large clients who intentionally pay 90plus days out. 800 pound gorillas? sorry, new year new rules... cleaning house.

anyone want an 800 lb gorilla??

digidana · January 24th, 2018, 03:42 AM

Quote:

Originally Posted by Robert Young

anyone want an 800 lb gorilla??

I'd take em....prepay prepay prepay.

i do 'terms', but keep a back-up card number on file and if it goes beyond 60 days, its known that i charge the balance to the card.