Help needed - I own Pulse Maestro but....

Sew-Bee-It

Hello, I'm new to this form. I have a problem. I bought Pulse Maestro about 10+ years ago. I am the original owner. I did not do regular software upgrades and now my dongle is saying it's no longer valid. Tajima wants to charge me me about 1500.00 just to upgrade my software to the current version. When I purchased it I was to get FREE upgrades and FREE training for life. They claim they do not have upgrades back to my version and therefore need to charge me this enormous amount.

The software is currently useless to me as it crashes each time I start it. Please offer any assistance you can. I susspect there is a date encoded in the dongle. They claim the dongles fail after time, but this also would not cost 1500.00 to replace.

Fit to be tied!!

Lisa

dgeorge

I have an small version of Pulse from 15 years(work with Windows 95 or 98)
and still work.
I use it for monogramming and to load designs in to embroidery machine.
Tajima sent to you the right answer.
The dongle availability is forever for version you bought.
If now the dongle don t work could be damaged.
About price I don t what to say.
An new Maestro could be 10 times expensive.

Robert Young

can you change the date on the computer? so the dongle thinks it is an earlier date? we did this successfully about 10 yrs ago on an old windows 98 version of software we had. just a thought.

__________________
Modern Embroidery Designer
www.volant-tech.com
www.volantfineart.com

dgeorge

Good trick to change the date!
But the message "DONGLE NO LONGER VALID" appear for demo version or for an limited time validity(excepting dongle damage).
SEW-WEE how much you payed for your Pule?

minimalist

Get your contract out and read all the fine print. If there are no exclusions and you can document yourself as the original owner then you might have a actionable case against them.

I use compucon and when the dongle went TU they sold me another dongle for around $200.

Sew-Bee-It

I did try changing the date, this was my first thought too. I'm positive there is some kind of code embedded in the dongle that puts it on the fritz.

Sew-Bee-It

It absolutley was not a demo - I paid in excess of 10.000. for the original software

Sew-Bee-It

I agree it could be more expensive, but should not cost anything above the cost of a new dongle IMHO. Software bought and paid for...upgrades for life. I have turning to litigation, but I may have to. I was hoping someone would have old disks where I could get it up to date. Then they would only be looking at a dongle replacement

Sew-Bee-It

That was suppose to read I HATE turning to litigation - but I will if I have to

dgeorge

I think I have CD with an old version of Pulse-10 years or more(I must look).
But I don t know if will help.