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T20 How can you handle impossible requests?

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Old July 13th, 2017, 10:37 AM   #1 (permalink)
Robert Young Robert Young is offline
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Default T20 How can you handle impossible requests?

So here is an example which for us happens on nearly a daily basis. I am showing this one only as it is more exaggerated than the general.

Client demands NO changes can be made.. NONE

Sorry.

How do you politely handle this type of request for a left chest design that obvious (to me OBVIOUS to ANYONE on the street with absolutely NO embroidery experience... sorry have you ever seen standard embroidery like this on any left chest)

Of course no matter what I say or suggest I am called: "rude" "lacking in customer service abilities" or downright "impossible to work with"

Am I missing something other than empathy?

Help is appreciated.


Remember NO CHANGES.
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Old July 13th, 2017, 04:08 PM   #2 (permalink)
digidana digidana is offline
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Default Re: T20 How can you handle impossible requests?

i would just explain to them that it would be impossible to digitized to have it stitch right and be legible for a left chest. if they still insist, i would say, "ok, i'll do my best, but i'm telling you, its not going to work. if you change your mind after you see how terrible it is then there will be an editing charge to change it."
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Old July 13th, 2017, 06:03 PM   #3 (permalink)
ltpemb ltpemb is offline
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Default Re: T20 How can you handle impossible requests?

Wow... I'd say unfortunately It is not possible to do it as embroidery at that size . I would have to adjust the sizes of some of the small text and overall size but otherwise what you want is not possible as the fonts alone are smaller than the thickness of the thread....
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Old July 22nd, 2017, 10:48 PM   #4 (permalink)
SunEmbroidery SunEmbroidery is offline
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Default Re: T20 How can you handle impossible requests?

That's a crazy request! I explain that the design is too detailed for a left chest sized design and depending on the desired quantity recommend a full back design that is either screen printed or direct to garment printed.
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Old July 23rd, 2017, 09:48 AM   #5 (permalink)
digidana digidana is offline
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Default Re: T20 How can you handle impossible requests?

a general rule of thumb i've told some customers, is that if you can draw the logo/lettering with a crayon at actual size and be able to read the lettering then it will work in stitches.
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Old July 23rd, 2017, 01:39 PM   #6 (permalink)
ltpemb ltpemb is offline
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Default Re: T20 How can you handle impossible requests?

OOOOH A bit of an exaggeration but I like that answer a lot.
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Old July 23rd, 2017, 09:03 PM   #7 (permalink)
digidana digidana is offline
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Default Re: T20 How can you handle impossible requests?

yeah, a sharpie is probably more factual, but it gets the point across.
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