Beware of POWER STITCH

Robert Young · November 15th, 2012, 12:14 PM

WOW, so much for trying to offer up a polite way out for an obviously bad day or a rogue service rep.

As a digitizer I can understand the frustration sometimes... but after a good night's sleep reality tends to kick back in and an apology or even a lame excuse could have been better in this situation...now I see no silver lining at the moment for those at Powerstitch on this issue.

inkman996 · November 15th, 2012, 12:41 PM

Quote:

Originally Posted by powerstitch

Looking back at all your orders, most of them have been over 20000 stitches. Smart way of giving us the high stitchcount logos only to be done at a flat rate of $15.00 whereas your smaller designs go to the other digitizers.

Again I question myself why you still continued to give us your digitizing work??? Im sure you're not stupid and neither is anyone else on this forum!!

Huh? Every single order we have sent you was a left chest. What does it matter the stitch count? I am not new on the block I know the software as well as you guys do and stitch count means nothing these days. Designs are now judged by their complexity. I just looked at our designs sent to you and very few are in the high complexity range. Most are typical left chest logos. And I fail to see a predominance of 20k+ logos.

You question why we would continue to send designs your way? That is because up till this A.M. we never had any serious issues with you folks, after this morning tho you can bet I will never send a new design your way. The fact that you or who ever it may have been had to cause us undue grief by crediting the paid for design which i am sure you are aware is a pain to deal with and reconcile on the card statements.

This also goes both ways if you ever had an issue with our orders then why would you continue to take our work? The file uploaded to your site yesterday is still a mystery to me, I am unable to explain why it corrupted upon transmit, in the old days vector files were better sent zipped to prevent corruption, maybe since you folks are so grumpy about an occasional bad file you should require all uploads to be zipped.

BJ24 · November 15th, 2012, 05:59 PM

Whoa....what happened to customer service.

Coming on here and slamming your own customer doesn't really look good. Saying that you are fine to lose him as a customer because he only does $60 worth of work with you is sad. Whether a customer of mine does a 500 stitch design or a 60,000 stitch design I treat them all with respect. Sometimes it is ok to eat humble pie. Not everyone is perfect and computers do make mistakes at times during the sending of files.
Just my 2 cents.

inkman996 · November 15th, 2012, 09:02 PM

BJ it was quite a bit more then 60$.

powerstitch · November 16th, 2012, 12:16 AM

No matter what the world says, digitizing is going abroad by the day

good luck to you

BJ24 · November 16th, 2012, 10:54 AM

Well, if that is how you regularly treat your customers, they may go for the price but they will come back to the US for customer service and quality. Case in point.

powerstitch · November 16th, 2012, 01:47 PM

very true...shame though that most of the USA products and services are still being imported....could you please explain why this could be?

powerstitch · November 16th, 2012, 01:58 PM

Quote:

Originally Posted by BJ24

Well, if that is how you regularly treat your customers, they may go for the price but they will come back to the US for customer service and quality. Case in point.

Just for your info, a good poster on this forum (an american) has started offering low cost digitizing for the US market.....company claims that all digitizing is done in the USA yet outsourcing to overseas digitizers like us.... yet you don't feel that you're cheating your fellow americans but hey who's complaining

Do you know where all Embroidme designs have been getting digitized for the past 4 years??? find that out and then you will understand where the US digitizing industry is heading....wish there were more like me to support your economy but shame there aren't

minimalist · November 16th, 2012, 03:07 PM

Quote:

Originally Posted by powerstitch

very true...shame though that most of the USA products and services are still being imported....could you please explain why this could be?

The policy of subsidizing manufacturing in China by their own government led to many companies outsourcing due to over regulation by the US government. This led to increased profits which in turn increased the amount of things being made there. Now that we have come to terms that Chinese products are inferior in their construction and materials the manufacturing sector will seek other alternatives.

inkman996 · November 16th, 2012, 03:22 PM

Quote:

Originally Posted by powerstitch

Just for your info, a good poster on this forum (an american) has started offering low cost digitizing for the US market.....company claims that all digitizing is done in the USA yet outsourcing to overseas digitizers like us.... yet you don't feel that you're cheating your fellow americans but hey who's complaining

Do you know where all Embroidme designs have been getting digitized for the past 4 years??? find that out and then you will understand where the US digitizing industry is heading....wish there were more like me to support your economy but shame there aren't

Are you trying to justify your companies utter disrespect for your customers? Or are you implying that you will only deal with customers of really high quantities? If that is the case then maybe you should change your advertising to reflect that. Oh yea and trolling on here for customers is not going to get you any high quantity orders so maybe again you are on the wrong forum. Hell the way you make it sound you dont need to advertise anyways since things re so good for you, you should keep on crapping on your lower quantity customers so they move on from you and then you can sit back and enjoy your mighty success with embroidme.