Beware of POWER STITCH

inkman996 · November 15th, 2012, 08:32 AM

Here is the great way the folks over at POWER STITCH like to treat their clients.

Below I will paste the emails in order as sent and recieved, this is what I walked into this morning at work, like I have the time and stress level to deal with people like this.

Anyways yesterday I placed an order with them, we have done probably 30 or 40 orders with them in the last year. I as usual uploaded an EPS and paid for the design. Below is the email string

On Nov 15, 2012, at 12:18 AM, <orders@powerstitch.com> wrote:

attachment has 6 images. you have not provided enough info so we are cancelling this order and refunding your payment.

My Reply:

From: "Mike Pizzo" <inkman@logoitup.com>
Sent: Thursday, November 15, 2012 6:30 PM
To: <orders@powerstitch.com>
Subject: Re: tiezzi

What? Not enough info?

His reply:

On Nov 15, 2012, at 8:03 AM, <orders@powerstitch.com> wrote:

send us the logo u need not 6 different images!

My reply:

From: "Mike Pizzo" <inkman@logoitup.com>
Sent: Thursday, November 15, 2012 6:41 PM
To: <orders@powerstitch.com>
Subject: Re: tiezzi

I do not understand the eps I sent is correct on my end but I just attached as a PDF. Why do you have to make things so difficult and cancel the order instead of just asking for a new file? Not the best way to keep customers.

Then his reply:

On Nov 15, 2012, at 8:16 AM, wrote:

what you have attached now is nothing close to what you sent to us before.
I'm not here to do your homework for you. You waste my time so thats why I waste yours cos its your responsibility to ensure you provide clear instructions to us.

You don't have time to provide clear instructions and accusing us of making things difficult???

Do you still wish to proceed with this order or not. We don't mind if you wish to opt for another digitizer who will make life easier for you because thats not the way you should be talking to your digitizer so beware that we are not in a desperate situation to beg for your work.

My final reply:

Wow so your telling me never have you received a file that has been corrupted or just simply gone hay write upon export? And you call asking me for a better file doing my home work? I provided clear instructions, the file obviously went wrong on your end or on my end during export no big deal. Yes I most certainly will take our business some where else I do not wish to be talked to like this by what I would consider a vendor.

Interesting how he said he will not beg for our business, I do not read in my replies any where that I asked him to beg? This company has a very difficult online order process that i never liked since day one, several times orders would be placed and they would lose or forget to digitize them and blame us the customer. Does not matter, their quality is so so for the $15 but certainly not high quality.

Lux Inks · November 15th, 2012, 08:43 AM

Quote:

Originally Posted by inkman996

Here is the great way the folks over at POWER STITCH like to treat their clients.

Below I will paste the emails in order as sent and recieved, this is what I walked into this morning at work, like I have the time and stress level to deal with people like this.

Anyways yesterday I placed an order with them, we have done probably 30 or 40 orders with them in the last year. I as usual uploaded an EPS and paid for the design. Below is the email string

On Nov 15, 2012, at 12:18 AM, <orders@powerstitch.com> wrote:

attachment has 6 images. you have not provided enough info so we are cancelling this order and refunding your payment.

My Reply:

From: "Mike Pizzo" <inkman@logoitup.com>
Sent: Thursday, November 15, 2012 6:30 PM
To: <orders@powerstitch.com>
Subject: Re: tiezzi

What? Not enough info?

His reply:

On Nov 15, 2012, at 8:03 AM, <orders@powerstitch.com> wrote:

send us the logo u need not 6 different images!

My reply:

From: "Mike Pizzo" <inkman@logoitup.com>
Sent: Thursday, November 15, 2012 6:41 PM
To: <orders@powerstitch.com>
Subject: Re: tiezzi

I do not understand the eps I sent is correct on my end but I just attached as a PDF. Why do you have to make things so difficult and cancel the order instead of just asking for a new file? Not the best way to keep customers.

Then his reply:

On Nov 15, 2012, at 8:16 AM, wrote:

what you have attached now is nothing close to what you sent to us before.
I'm not here to do your homework for you. You waste my time so thats why I waste yours cos its your responsibility to ensure you provide clear instructions to us.

You don't have time to provide clear instructions and accusing us of making things difficult???

Do you still wish to proceed with this order or not. We don't mind if you wish to opt for another digitizer who will make life easier for you because thats not the way you should be talking to your digitizer so beware that we are not in a desperate situation to beg for your work.

My final reply:

Wow so your telling me never have you received a file that has been corrupted or just simply gone hay write upon export? And you call asking me for a better file doing my home work? I provided clear instructions, the file obviously went wrong on your end or on my end during export no big deal. Yes I most certainly will take our business some where else I do not wish to be talked to like this by what I would consider a vendor.

Interesting how he said he will not beg for our business, I do not read in my replies any where that I asked him to beg? This company has a very difficult online order process that i never liked since day one, several times orders would be placed and they would lose or forget to digitize them and blame us the customer. Does not matter, their quality is so so for the $15 but certainly not high quality.

It amazes me when a company acts this ways towards customers. We use www.artworksource.com for our digitizing and have always had great success and their site is really simple.
Have a good day man.
Paul

inkman996 · November 15th, 2012, 08:52 AM

I just want to stress a point.

On this site and other sites with an abundance of over seas digitizers advertising for their work, above is an example of what you really get to deal with if you fall for the oh so cheap service.

Fortunately we use several digitizers, some for high end quality work that customers are willing to pay the higher set up fees, one we use strictly for appliqué set up, this woman is amazing at what she does and a couple for the bread and butter left chest logo set ups.

I also want to point out the disrespect and disregard for their customer. He states

Quote:

I'm not here to do your homework for you. You waste my time so thats why I waste yours cos its your responsibility to ensure you provide clear instructions to us.

The thing is refunding an order is a major PITA because it has to be credited through our credit card, its not simple nor is it free. He decided in his wisdom to punish us by doing this when he knows damn well he simply needed to send me a quick email asking for a noon corrupted file.

Robert Young · November 15th, 2012, 09:16 AM

This SOOOOO reminds me of the Seinfeld Episodes concerning the Soup Guy... funny from a distance but not so if you are waiting in line. Sorry you are dealing with this.

Digitizer burnout is alive and well.

harleydude777 · November 15th, 2012, 10:02 AM

would love to help you out.......please see my postings under DIGITIZING in good old U.S.A. ...........and I promise I would NEVER treat a client like that......and i have many that would testify to that.......take care....

Harleydude777
Brent Burghy
[email address]

608-943-8205

Robert Young · November 15th, 2012, 10:40 AM

well , after having a nice breakfast and thinking about this.. maybe there is a "rogue" person over there? Is there some back history that made this person snap? just seems crazy without.

What I can say.. not knowing them.... at least they contribute to this forum on a pretty regular basis... unlike others who ONLY post if they are asking for work. Not sure if this matters to anyone reading this, but for some reason it does to me.

inkman996 · November 15th, 2012, 11:20 AM

I looked in our records we did over 60 set ups with them since last november, not a huge amount but hey enough.

We had issues in the past with them not recieving our orders, but they always seem to recieve the payment. Their ordering system is horrible to be honest, you first have to go on their page and place the order which requires forms to fill out and files to upload. You then have to go to their payment page which is pay Pal and their you have to fill out the whole shebang including CC info, we do not use pay pal so we cannot save our info for quicker payments.

If they wish to be digitizing service that only has customers that never ever ever accidentally send a bad file or forget something then so be it. I wish them luck

powerstitch · November 15th, 2012, 11:59 AM

I have no words for this client. You can see the client has been using us for a long time which says it all. Wonder why they used us with our so called crap ordering and payment system. No others clients of ours have complained about the same.

Yes we are not here to be told that we are making it more difficult for a client who doesn't even have time to check what file they are sending to us. I still stick by that because we don't do your dirty work for you.

We work with professional embroidery companies who know what they are doing and we also work with new companies who want advice and appreciate our work instead of accusing us of making it difficult.

Yes customers accidently send wrong files but sending bad files and still having a go at the digitizer is not something we will accept. Just like how you want to be respected as a customer I feel a supplier deserves the same respect back for the quality and workmanship that goes into your work. For those who don't believe in that are not my type of clients. Its all about team work and appreciating someones work doesn't make you low.

powerstitch · November 15th, 2012, 12:04 PM

Quote:

Originally Posted by inkman996

i just want to stress a point.

On this site and other sites with an abundance of over seas digitizers advertising for their work, above is an example of what you really get to deal with if you fall for the oh so cheap service.

Fortunately we use several digitizers, some for high end quality work that customers are willing to pay the higher set up fees, one we use strictly for appliqué set up, this woman is amazing at what she does and a couple for the bread and butter left chest logo set ups.

I also want to point out the disrespect and disregard for their customer. He states the thing is refunding an order is a major pita because it has to be credited through our credit card, its not simple nor is it free. He decided in his wisdom to punish us by doing this when he knows damn well he simply needed to send me a quick email asking for a noon corrupted file.

stick to your other digitizers!!! And for accusing overseas digitizers, you should look for an american digitizer instead!!

I dont sit on my computer all day dealing with clients clarifications because you are too busy to provide info in the first place. You are not the only client who we refund to so seems like you're picking on the small crap.

We are happy to loose you because all the sales you gave us was $60.00 a month!!! We'll use that time to get better clients than you who can spend an extra minute when placing their order. Its because of people like you that we have had to setup order forms.

powerstitch · November 15th, 2012, 12:08 PM

Looking back at all your orders, most of them have been over 20000 stitches. Smart way of giving us the high stitchcount logos only to be done at a flat rate of $15.00 whereas your smaller designs go to the other digitizers.

Again I question myself why you still continued to give us your digitizing work??? Im sure you're not stupid and neither is anyone else on this forum!!