Digitizers as Storage?

digidana · May 9th, 2017, 06:00 PM

just want to point out....my customers DO store their own designs. i just serve as a back up in case they crash, etc. its not like every time they have to restitch a design, they come back to me for it. i serve as a BACK-UP. if they lose the file, etc...i have a copy. it also comes in handy when they come back a year later and want edits because the tagline has changed, or they want to add an anniversary banner, etc. its easier to work from the native file.

Robert Young · May 17th, 2017, 12:55 PM

We keep all our digitized master files as well. This client did receive their files.. they ran orders.. then chose not to pay us when the terms were due. BUT they DID have the files and DID complete their projects . Not my fault they did not keep a copy. Digitizers come and go each year so who in their right business mind would expect them to be storage forever?

You do not pay your digitizing fees we shut the account down. Period. (takes about 90 days to give them ample opportunity on net 30} I obviously do not think this is unfair.

digidana · May 18th, 2017, 05:54 PM

they shouldn't expect it. i'm not saying you should, i'm just saying i do. but if the design wasn't paid for, i wouldn't send it unless it was. i try to avoid the whole not being paid thing to begin with. prepay or create an account with a cc on file is how i roll. tho, i did get scammed out of about $740 worth of digitizing by an a$$hole a couple months ago. long story. very crooked british digitizer posing as sombody i trusted!

Robert Young · May 19th, 2017, 09:11 AM

wow, that sux.. been there we offer terms to anyone who asks... MOST honor those terms until such time as they start using another digitizer or go out of business. I have a client right now who keeps swearing the checks are in the mail... but even those checks would be considered net 60 lol. I believe they are good for it, fingers crossed, because they are going through some growing pains with a new buyout. Their account is still open for that reason even though they are into us about 1600.00.

digidana · May 19th, 2017, 10:26 AM

most people are pretty good about it. but this one...they were mad at me and a moderator of another list. they got banned because they freaked out and were cussing out the moderator on the list. so about a month after it happened...they created a gmail account using the moderator's name so i thought i was working for the moderator (that i trusted) and sent me a bunch of designs. the emails started to bounce and i pretty much knew right off the bat. but i started getting a hold of the companies that were named in the designs and it led back to them.

Robert Young · May 19th, 2017, 11:11 AM

so would you allow access of these files to the client who did not pay you? This goes back to this thread.

I have also contacted the end users a few times in my history... and more than once got business from it! (they liked going direct) After all the actual file is theirs since nothing was paid for and what use is it to me... I just email them the dst. Many have paid for it or another version of it.

digidana · May 20th, 2017, 07:00 PM

right now...nobody has paid me for the files. so, they belong to me. so i can do whatever i want to with them. if somebody wanted one of the same designs done, yes, i would sell the one i have.

Robert Young · September 21st, 2017, 04:24 PM

zombie thread:

well with hurricanes in Texas, Florida and today Puerto Rico.

ANY of those clients... when they get back on their feet we would have NO problem sending them all of their previous designs. (although with internet they can access them on their own off our site. but just in case) like Digidana expressed earlier in this thread. Storage is no issue for anyone going through any personal calamity!

In fact we would have no problem offering free digitizing for a while to help them get back on their feet. Honestly it is the least we can do and if I knew how to help more I would.