Are Clients really this smart??

Robert Young · July 17th, 2012, 09:13 PM

I hear a lot of interesting things as a digitizer....but today this one really had me scratching my head.... client sends in this request: "Hi, I had this dst file done by you in 2010. Is there any chance you can give me a new dst file that can be used by a different embroiderer? Thanks."

I opened the dst, it matched the file done 2 years ago.. it was the SAME file... so what? a dst file is Embroiderer specific now?? She is our client, she paid us for the file, the dst is hers, it is not like she is bringing us some competitor's file to try and match.

Yikes.

Robert Young · July 27th, 2012, 12:46 PM

today we digitized a 2500 stitch design for a client... she calls wanting us to increase the stitchcount to 6000. NOT increase the size, just the stitchcount. She is not sewing this in puff. We advise that this design really only needs 2500.

She insists that since her embroiderer is charging her for their minimum which apparently is 6000 stitches, then she WANTS her designs to be 6000 stitches.

UH?? so much for quality.. lets see how you like the image being cut out of the machine by the needles? or how the embroidery will pucker after a wash... but hey... she got her moneys worth out of her embroiderer I guess.

Of course we advised her the issues and asked her to listen... no doing.

embthreads · July 28th, 2012, 12:11 AM

Unbelievable. LOL

westernstitch · July 29th, 2012, 12:27 AM

they never listen

phyxius101 · August 7th, 2012, 05:23 AM

fortunately, never met that kind of clients over here, the clients over here is way too cheap LoL

Robert Young · August 24th, 2012, 01:08 PM

From client: "hi, i would like this file 16cm wide by 3.7cm tall , the white area is the garment showing through. What size do you think this will end up being?"

really?

well gosh, I dunno... maybe 16cm wide by 3.7cm tall? just guessing though, this higher math and following your instructions is very confusing to me.

Gilligan · August 24th, 2012, 01:21 PM

I love the stories.

In the last one, maybe they meant stitch count?

Robert Young · August 27th, 2012, 12:20 PM

close, her client had given her those dimensions... what she really wanted to know was what those numbers meant in INCHES...english not metric. she did not understand the metric numbers

Gilligan · August 27th, 2012, 12:50 PM

Wow... that's terrible.

Very ashamed to be an American right now.

Robert Young · August 27th, 2012, 06:43 PM

yeah, well I wasnt that savvy on metric either until my digitizing software made me... I think most uses metric, no? In college we used metric, but that was when the US was pushing to go that way... did not quite work out. lol