Embroiderers who haven't paid their digitizers

Robert Young · May 22nd, 2012, 10:19 AM

thank you Powerstitch, but you dont have to do that. Send it to one of the US digitizers that market on this site instead. but thanks for the offer.

gnizitigid · May 22nd, 2012, 12:03 PM

My client said he will start paying me next week...its almost 2 months, hope he pays me

powerstitch · May 30th, 2012, 03:53 PM

Rcvd an order from a regular customer. Attachment had 2 logos but order didn't mention which one they need.

I wrote to client:

>which design do you need?
>can you please provide clear instructions when placing your orders

Client replies:

the top one, i didn't realize there were 2 attached. I thought my
instructions have been pretty clear. Do you want me to go elsewhere?

I refunded the payment & told the client to choose his digitizer first. If he decides to use us again then he can place his order again with clear instructions.

Whats with customers feeling like they are doing you a favour by giving you work?? There are just as many customers out there as there are digitizers!!! Sometimes its better these customers go elsewhere....makes room for loyal ones!!

flyinneedle · June 11th, 2012, 10:54 AM

If I were you, from now on, I would send them a sewout only. They cannot use the sewout for anything except approval, and they cannot use the file. In my opinion, they are paying for a service of digitizing and do not own the artwork. You do...

gnizitigid · June 11th, 2012, 12:09 PM

One of my client own lot of money from last 4 months, he saying business is slow, i hope he pays me.

Robert Young · June 11th, 2012, 04:51 PM

I hope he does too Gnizitigid... unfortunately being the cynic that I am.. lol.. it is TOO easy just to use another digitizer.

powerstitch · June 12th, 2012, 03:49 PM

Quote:

Originally Posted by flyinneedle

If I were you, from now on, I would send them a sewout only. They cannot use the sewout for anything except approval, and they cannot use the file. In my opinion, they are paying for a service of digitizing and do not own the artwork. You do...

Yes we own the digitized file but we have to give them a copy of the design because thats what they are paying for.

But the issue here was that customers do not want to provide clear instructions to their digitizers. They expect the digitizers to clarify everything with them. Personally we don't have time to clarify every order with our customers. They should provide it when placing the order just like how you order in any other industry.

We choose our customers and not the other way round.

Robert Young · June 27th, 2012, 05:18 PM

Deleted $325 in invoices today.. can do that since we are cash based accounting and not accrual..... because client's salespeople entered orders onto our website but did not provide PO's and home office will not pay without a PO.... so we are trying to be better at catching their order entry skills.... AND a few of those had POs.. but apparently were not VALID POs according to that company.. not sure how we would know that? I wonder where else they will go to get digitizing terms? I guess only the largest of the brokerage houses maybe?

Robert Young · September 15th, 2012, 10:36 AM

Well , it has been about 3 months. We have been much better at checking the orders that they enter themselves have PO's attached... we send every one back on clarification to ask for a PO .. delays their orders but they dont seem to mind... and we are getting paid from corporate.

October 15th we are contacting any Terms client that has had payment problems and letting them know that effective Nov 15th they will either have to go to cc or start using another service provider. My reasoning is that our busiest time of the year is from mid Nov to Christmas.... so we will be packed and wont miss those that leave.... and it should be harder for them to find another terms provider as most others will be busy as well and Don't offer terms anyway.

This should make 2013 much easier to manage.

Robert Young · October 5th, 2012, 05:04 PM

Today a client that has not paid us for work done in Feb calls all upset because her acct is suspended. She remembers getting the invoices and the reminders, but her husband pays the bills so why are we hurting HER by suspending her acct?

I can't make stuff like this up! unbelievable!!