Customer requesting copy of their logo

digidana

I think its pretty simple. whoever paid for the design owns it. if the embroiderer paid for it, the digitized version of the logo belongs to them. if they were reimbursed by their embroidery customer, then its theirs.

on my end....as the digitizer, if the embroidery shop paid me...in MY eyes then the design belongs to the embroiderer. So, if the original customer would come to me and ask for the design, its not my place to give it to them. i've had this happen with a customer that was not very computer savvy and would have their customers email the artwork directly, even tho i asked her 100 times not to. that's not a position i should be in. they wanted ME to quote the design, etc.

so, that said. if the EMBROIDERY customer paid the embroiderer for the design and asks for a copy, i think ethically they should give it to them. i think its cut and dry but i know many...most? embroidery shops want to hang onto the design.

i've had more and more business owners lately that have figured this out and now have come to me directly and bypass the embroiderer for digitizing so they own their own design.