Printex Press PROBLEMS

Prosperi-Tees · February 4th, 2012, 12:43 PM

This made me think the same thing, dryer works great, customer service response was fast but charging for an attachment to an email is ridiculous

spotcolorsupply · February 4th, 2012, 01:16 PM

Sounds kinda like a $20.00 per screen charge to me...?? Actual cost is irrelevant...

Manuals come free with the purchase of a "New" dryer, but used customers don’t bring revenue to a company... Yet they still support you..?? For $35.00 you may be able to fix a problem on your own... Again, bringing no revenue to the company. They answered your call on a Saturday (Again no revenue).

I have tried to get schematics on a "certain brand" of press and was asked to pay $90.00 for them... I understand, because the press was on its 3rd owner, and me working on the press brought no $$$ to the manufacturer...

Not trying to ruffle any feathers, but many printers just don’t understand the cost of servicing machines on their third owner...

BTW... Anatol doesn’t charge for manuals for any of their machines.

Prosperi-Tees · February 4th, 2012, 01:55 PM

Yeah I understand they have to make money but it still makes me wonder if I would buy anything new from them.

spotcolorsupply · February 4th, 2012, 02:02 PM

Quote:

Originally Posted by Prosperi-Tees

Yeah I understand they have to make money but it still makes me wonder if I would buy anything new from them.

You would get a manual if you did lol...

Prosperi-Tees · February 4th, 2012, 02:08 PM

Quote:

Originally Posted by spotcolorsupply

You would get a manual if you did lol...

Yeah I guess I would, a ten thousand dollar manual, I guess that makes the $55 rather cheap huh?

spotcolorsupply · February 4th, 2012, 02:40 PM

Quote:

Originally Posted by Prosperi-Tees

Yeah I guess I would, a ten thousand dollar manual, I guess that makes the $55 rather cheap huh?

Yeah, a 10K manual and a $55.00 dryer lol...

Icon_714 · February 4th, 2012, 03:52 PM

Quote:

Originally Posted by vicb

M&R has 24/7 365 days a year service. I've even had 244 call after hours and on weekends to address minor issues.

When I bought my very first piece of m&r equipment, a red chili flash, it didn't work correctly because the optic sensor needed to be adjusted a little. I posted on a screenprinters.net in the help section about the problem. 2 hours later Rich Hoffman called me on my cell phone and walked me through the small correction. This was on a sunday. That was all I ever needed to know about him and his company.

inkman996 · February 4th, 2012, 04:07 PM

M&R and Anatol have both helped me for free on a press that is not even theirs, nuff said.

srimonogramming · February 4th, 2012, 04:52 PM

I was recently fortunate enough to spend half a day with Rich Hoffman, and I was like a sponge the whole time trying to absorb all the knowledge that I could while I had him. Needless to say I learned a hell of a lot that day. I've also spent many hours on the phone and in person with Rick Fuqua and these two guys really care about this industry and the people they've done business with throughout the years. Those two guys also have a tremendous amount of respect for each other and I think that respect sets them apart from some of the other industry guys that we mention on this forum. For reasons only Robert knows, he hasn't treated his competition with near or any respect that they deserve and also many of his customers fall into that as well. When someone thinks they are never among peers or people of equal intelligence or ability, they end up getting humbled in a way that maybe embarrasses them and then hatred and jealousy begins to grow from that experience. It's one thing to have tons of pride about your knowledge and experience but if you're not able to be humble in a way that is healthy, then you will end up bitter and see yourself as the victim, and lack accountability for your actions. There is huge differnce between good healthy competition and bad business ethics but i think some people arent able to see that line or differentiate the two and then all hell breaks loose.

That has nothing to do with this thread but I wanted to mention it because I was thinking about it and wanted to type it before I forgot.

vicb · February 4th, 2012, 04:54 PM

I can testify that Rich Hoffman is on top of every post on every board concerning a problem with M&R equipment and he will personally address the issue with either a follow up post, a private message or a phone call. Hands down the best in the business.