Printex Press PROBLEMS

Evo · February 4th, 2012, 05:24 PM

Quote:

Originally Posted by srimonogramming

That has nothing to do with this thread but I wanted to mention it because I was thinking about it and wanted to type it before I forgot.

I agree completely. You can be the "master" at any endeavor in life but if it's not tempered with humility and respect for others your knowledge becomes useless when no one wants to listen anymore.

If you go so far as to refer to yourself as a "game changer" in the third-person, anything you say to me is practically worthless.

squeegee · February 4th, 2012, 05:40 PM

Quote:

Originally Posted by Prosperi-Tees

This made me think the same thing, dryer works great, customer service response was fast but charging for an attachment to an email is ridiculous

Same reaction I would have. Sure they have to make money, but charging for a manual isn't the smartest move is it? It's just one of those things that shouldn't cost money. Look at the electronics world, there's a downloadable PDF for everything after the sale, always free. Our industry manu's may not like it, but times have changed.

pushing ink · February 5th, 2012, 10:09 PM

Like you told me that You are not Printex usa, so why do you or would you have to pay me my money back, they would RIGHT hmm!! When I was asking for a 150,000 back, that was for printex not you..... so where would you get BLACKMAIL at. You asked me what I wanted to be done with my machines and contract and I said I would like to have them removed and get my money back.

GraphicDisorder · February 6th, 2012, 07:15 AM

The sad part here is, is that apparently Printex thinks they can create a contract at a price for a press or set of presses, then change their mind after filling 2/3rds of the contract and ask for MORE money. If they don't get it, they will just hold your press until they do. That's what I take from this.

middletownink · February 6th, 2012, 11:33 AM

Quote:

Originally Posted by GraphicDisorder

The sad part here is, is that apparently Printex thinks they can create a contract at a price for a press or set of presses, then change their mind after filling 2/3rds of the contract and ask for MORE money. If they don't get it, they will just hold your press until they do. That's what I take from this.

I think there are some missing steps in this theory. IMO I think that Robert knew that the price was to low and thought that he could sell the trade in equipment to make up the difference. Thinking he had time before Jeff wanted to take delivery of the machine. Poland tells him the press isnt moving until they get their $$$ and maybe a couple of GFY's!

He bet the house and he lost!

IMO this is Roberts deal making not Poland. They have a set price and they have to stick to it.

If memory serves me, he made a bad deal with the freight on Inkman's press.

Looks like he doesn't doesn't learn.

So the issue is IMO with Roberts dealings not with Poland.

GraphicDisorder · February 6th, 2012, 12:10 PM

Oh I agree its likely from him... However HE is the only contact Printex Customers have, so if they cant talk to Poland, and Robert wont make it right....then I guess we can blame Poland as well. If they dont want to be blamed, picks someone to represent them right......

Wouldn't you agree?

Let me say it another way. If you hire a employee, they make a mistake, guess what, the customers sees, your business made the mistake.

Gilligan · February 6th, 2012, 12:26 PM

Quote:

Originally Posted by GraphicDisorder

Oh I agree its likely from him... However HE is the only contact Printex Customers have, so if they cant talk to Poland, and Robert wont make it right....then I guess we can blame Poland as well. If they dont want to be blamed, picks someone to represent them right......

Wouldn't you agree?

Let me say it another way. If you hire a employee, they make a mistake, guess what, the customers sees, your business made the mistake.

COMPLETELY agree.

Sorry Brian, I know you want to salvage this and I want the best for you but this is the bed that Poland made when they made it with Barnes. I know you hate it as much as anyone.

But when they ignore people like Inkman's pleas to have someone else deal with them and just forward those calls back to "peggy" (Capital One commercial) it looks bad on them.

I have a VERY "flamboyant" "employee" and drama follows him like crazy. I recently put him as a "property manager" for one of my rental units. But I am CONSTANTLY on him that he has to act professional. Because in the end, I am the "boss" and in the end what he does reflects on ME. If my tenants get upset with him then the best I can do is save face by firing him... but in reality the damage may already be done and it may be too little too late.

As of right now, no one is firing anyone to "save face". Just because the left hand didn't know what the right hand was doing that doesn't mean it's not their fault.

To this day no one from Poland has come on these forums to denounce what Robert has done.

If you don't condemn it then you silence condones it.

Binkspot · February 6th, 2012, 01:37 PM

Quote:

Originally Posted by Gilligan

COMPLETELY agree.

Sorry Brian, I know you want to salvage this and I want the best for you but this is the bed that Poland made when they made it with Barnes. I know you hate it as much as anyone.

Don't be sorry, the truth is the truth, bottom line.

Your right they did make their bed and yes they have to sleep in it but I think there is more to this. There is a lot of finger pointing and much to consider.

I honestly think they were led astray on many of the issues.They did not fully understand the cause and effects of the discussions going on here and the other boards. Robert has been advising them what it all meant, only getting one side of the story. Poland is a bunch of engineers building machines half way around the world, not salesmen. They were relying completely on what they were being told. By no means am I making excuses for them but I do think they were misguided.

I don't know the intimate details of these transactions but feel some of the deals were made on unrealistic numbers just to keep another mfg out and close the deal. Then hoping Printex would bend a little on the price to makeup the differences. Or the loss could be made up on the next sale.

GraphicDisorder · February 6th, 2012, 01:50 PM

Quote:

Originally Posted by Binkspot

Don't be sorry, the truth is the truth, bottom line.

Your right they did make their bed and yes they have to sleep in it but I think there is more to this. There is a lot of finger pointing and much to consider.

I honestly think they were led astray on many of the issues.They did not fully understand the cause and effects of the discussions going on here and the other boards. Robert has been advising them what it all meant, only getting one side of the story. Poland is a bunch of engineers building machines half way around the world, not salesmen. They were relying completely on what they were being told. By no means am I making excuses for them but I do think they were misguided.

I don't know the intimate details of these transactions but feel some of the deals were made on unrealistic numbers just to keep another mfg out and close the deal. Then hoping Printex would bend a little on the price to makeup the differences. Or the loss could be made up on the next sale.

Agreed.... but at some point when you realize a monkey could have sold more presses, you have to ask yourself...whats going on in the USA.

Turn a blind eye, get a blind result.

middletownink · February 6th, 2012, 03:57 PM

Quote:

Originally Posted by GraphicDisorder

Agreed.... but at some point when you realize a monkey could have sold more presses, you have to ask yourself...whats going on in the USA.

Turn a blind eye, get a blind result.

Yes I totally agree with you.
It all has to do with the contract that he had them sign. According to the contract they could not communicate with any end users over here without Robert. They had to forward all communications directly to Robert.
The relationship between Poland and Robert turned pretty ugly when issues started to surface. And that's when the finger pointing started. IMO Robert knew he could accuse Poland of not taking his calls or returning an email because no one would be able to dispute it with out his knowledge of it. If you went straight to Poland they hit forward.

Like Brian said I don't excuse any of them for their actions. They made a REALLY poor business move. They know that. Now it's trying to get away from it.

IMO they were ginormaously misguided. Robert knew he was going to promote in such away, and neglected to communicate that to them. IMO. I don't believe that Digitsmith was very popular over in Poland about 2 years ago!! I think it may have a small following now!!! IMO