What is an acceptable amount of time to wait for a press.

Originally Posted by inkman996

Funny thing I have heard Rich for many years now state that after trade shows lead times are a bit longer than typical. So nothing new there Robert and atleast the CEO of M&R has the professionalism to come here and explain truthfully why such is such.

And just to add don't most of us here increase our lead times when busy season comes around, granted we always beat our lead times but it is safer to tell the customer a certain lead time just in case you either get swamped or unforeseen issues arise.

Originally Posted by GraphicDisorder

Interesting concept for sure.

I don't think these scenarios relate as well as you would like.

M&R has went in and ACTUALLY provided working presses when Playtex simply HADN'T been able to deliver in a reasonable amount of time or in one case even build one that worked properly. This isn't the same thing as the Tbay deal, he ordered a press got a quote and still chose to buy. He isn't waiting 6+ months for a machine like a lot of Playtex owners, he's being told out front the wait time, I bet you it shows up on time or early and it will work as advertised.

Surely you can see the contrast here. The shops that have decided to buy M&R after the fact in these cases are because the machines they ALREADY paid for are not showing up as promised.

Take your blinders off. If Progressive swings in and provides a press for Tbay, M&R probably has a procedure for that, im sure its happened before. Either way, I bet M&R would never take 100% of someones money, and NOT send them a press.

Originally Posted by ALEEISS

There is always two sides to every story and in this case we have one common denominator and that is that M&R repeatedly has either "saved the day" or "ceased the day" depending on who you want to believe.

Originally Posted by 244

Taking someone's money and not delivering is just plain thievery. It would be very hard for us to do when we even offer a 100% refund if a customer is not happy with our product even after they have it.

Originally Posted by GraphicDisorder

What's awesome about M&R is you NEVER had to even say that to me. I looked you in the face and knew you were a honest business man. I knew without you saying it, that you built a awesome product, and you stood behind it. I never once had to question what would happen if I wasn't happy, because I knew you weren't the type of person/company that built products that people are not happy with. So it never even crossed my mind.

Can you guess what the number one thing that crossed my mind was with some of the other options (not all, but some)? Real simple, what would happen when the machine wasn't what it was suppose to be...?

Originally Posted by 244

it is right after a huge Long Beach show and A.C. show. That put about 30 presses in front of yours of your model. We will try to do better.

Originally Posted by 244

I know why. Ordered his equipment from the wrong people!! Losing $150,000 in one case and $80,000 in another case is enough to make both be on the roof. BTY there are others that should be on the roof as well. Ask some people in El Salvador why they should be up their as well!

Originally Posted by californiadreamin

Hello Rich!
It must be nice to get a bump in business from your competition!
Kinda like in football, where the player runs the wrong way and scores
and blames your team for confusing him!
However, one should take the win and enjoy! Priceless...

Do you have the names of the companies in El Salvador?
It would help confirm things! Also, they might find "comfort" in knowing they are not alone. People sometimes do not speak up when they feel they have
made an "embaressing" mistake, as they feel that they are probably the
only "stupid" person to ever had made this probem. The perpitraitors can
then be stopped.
winston